Once an item is accpeted at the Global Shipping Center in Erlanger, your job is done. In the overwhelming majority of circumstances that you see this message pop up in your tracking info its because a USPS mail carrier has completed delivery to someone that wasnt expressly named on the envelope or package directly. Find out what to do if your item hasnt arrived by the estimated delivery date. Thanks", But I think that the USPS staff made no less contribution to the delivery :-), it means delivered to a mailroom or apartment complex office or someone at the business address, Here is a copy of a USPS employee explaining what's happening: "I'm a carrier, and we've been instructed to sign "C-19" where you would sign your name, and print our initials and route number where you'd print your name on our scanners. Usually this means someone at your home received a package on your behalf, someone at work received a package for you, or your package was rerouted to an authorized agent service (like a shipping locker company or the local post office). [CDATA[ Re: Increase in USPS Delivered to Agent for Final Delivery? Read our article on shipping for sellers. And he wants to open a case on Etsy. You can still close it if things are resolved. Most commonly, this is a mailroom, front desk clerk, or parcel locker. '&charset='+document.charset : (document.characterSet ? That way, they do not get a negative mark for not delivering the package, and they can put it back on their truck for delivery the following day. They will either deliver packages to you, drop them off at your home for your personal pickup, give them to people they feel are actual authorized agents on your behalf, or simply not complete the delivery process and instead leave a note for you to expect delivery attempts again the next day or for you to come down to the post office and pick up the package yourself. Indianapolis 46241 is the Post Office near the airport, and Linton 47441 is a small town 80 miles to the Southwest. This subreddit is not affiliated with or endorsed by the United States Postal Service. Heres how the process works once you subscribe to DoNotPay: Once you complete these steps, DoNotPay will send your claim, and youre done! The only exception to this is packages that are delivered to certain business addresses. What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, USPS says delivered in mailbox, but there is no package, Call the USPS customer service at 1-800-275-8777 and let them know about the status that your tracking system shows. I just want to avoid this in future. Shipping and delivery for buyers | eBay This results in the final delivery being made by an agent after USPS has delivered the package. Additionally, it may be a good idea to contact the person or company that shipped the package to you. As mentioned earlier, it would be best to contact your local post office first, so they can look up all relevant information about the packages delivery. What is USPS Priority Mail Express & how much does it cost? Sellers posted examples of tracking numbers that showed how USPS Tracking displayed such deliveries. QVC then can also see that it was returned to the USPS office by you. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. After all, not many people remember going down to the USPS and speaking to someone at the post office about authorizing different agents that can receive their packages on their behalf. On January 20th, an eBay moderator shared in a post on thread the following update from the Policy team: "eBay policy has been updated to consider "Delivered to Agent for Final Delivery," as delivered. Showing our 5 star reviews. That status (according to a Google search, could mean just that). Last edited by DDRode; 01-12-2021 at 03:46 PM. Select Ask eBay to step in and help, and follow the instructions from there. The post office is in Indianopolis, and the customer in Linton it is 80 miles. Read our article on shipping for sellers. If it requires a signature, the item isn't being left if I can't physically put it in somebody's hands that live there. In any case, there should be a geolocation tag at the point the scan was made. What now? The incident is an example of how things can go wrong even when sellers do their best to ship using tracking. Once that happens, the tracking status will say delivered to agent. The label had nothing to do with global. New comments cannot be posted and votes cannot be cast. Plus I am shipping from usa to usa. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page. The package was delivered to the agent for final delivery in Indianopolis, IN November 15th. So, this essentially the same as requesting reimbursement for packages that were stolen, or lost after delivery. The error in tracking still shows but usps is telling me the customer has the package. You don't have to ask eBay to step in immediately after the 3 business days though if you're still working things through with the buyer, you generally have up to 30 days after the request was opened to ask us for help. Our address is Linton Indiana","The postal service claims that the shipping label stated, Indianapolis, Indiana.". After you've completed checkout, you'll see the cost of . Some merchants will offer refunds for packages that are missing, even if tracking shows them as delivered. Even though the agent has picked up the pkg at least you have a USPS receipt showing that you delivered the container to USPS and USPS shows they did receive it from YOU. Wastingtime101, who is active on the eBay boards, explained the problem as follows: "In many places such as apartment buildings with concierge/doorman, townhouse complexes with a management office, freight forwarders, buildings with mailrooms, etc USPS will deliver to the building's mail "agent" and this has always registered a "delivered" status on the eBay orders page. Therefore, waiting 1 business day (or 2 if youre patient) is usually enough for the package to get delivered without any extra steps needing to be done. Here on JamesMcAllisterOnline.com, he shares his knowledge that brought him to where he is today. You can track your parcel at any time to see where it is or if it got stuck in transit. i.e, a place where the mail is delivered to a central place and then distributed? If a buyer opens a request, eBay will send a message with all of the details to your registered email address itll also be available in your eBay Messages. USPS Tracking shows it shipped to a different zip code - PurseForum Your email address will not be published. Lets say that your package was delivered to an agent. Most packages that have been delivered to an agent are actually delivered to your door within 1-2 business days. "I've reported the issue multiple times, but I'm wondering if others here are seeing the same problem?". Kept tracking my item and weeks later it said "delivered" so i went to my local post offices and no parcel they said Global shipping program wont deliver to Australia post parcel lockers. So keep an eye out for messages from your buyers and respond promptly. If you had already received a refund, get in touch with the seller about what to do next. Since they are no longer able to track it or handle it in any way, the exact timeline depends on the agent in possession of the package. Trademarks are only used for nominative fair use and are property of their owners. Refunds are typically available within 3-5 business days. My understanding is that this means the package was left with someone other than the addressee like someone else in the household or a neighbor. The bottom line to understanding who these agents are is really simple and straightforward: basically anyone that has been empowered by the USPS to accept packages for you. @TweedyLandThis might help you as you can email them with questions about the delivery https://www.usps.com/help/contact-us.htm, I already wrote in support of the USPS, but they promise to answer until mid-January :-), The customer received the package on November 25th and he informed me in a letter: "Praise the Lord it showed up here today. I just lost my money. if (document.mmm_fo) document.write ("&mmm_fo=1"); Learn more about asking eBay to step in and help. For better or worse, USPS can deliver to agents without checking with you first. Honestly it makes no sense. I cannot say enough about how fantastic this service is. If that time comes, youll want to know exactly how to navigate that situation. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If you're getting a refund, it will go back to your original payment method. See the instructions below to find out how. Delivered to the agent for the final delivery hi There are several items I bought from eBay, and all the packages have the same text delivered to the agent for final delivery (stuck on it). there no fees into the US if the purchase is under $800.00. Receive notifications for tracking updates. When a buyer has an issue with an order, it doesnt only risk creating an unhappy customer, it can also create extra work for you. What If There's a Delay? Why bother filling out confusing forms and waiting in lines for hours when you can have DoNotPay do the job for you? You'll also see this information when you add an item to your cart and at checkout. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Knowing your shipping cost is critical to pricing your items right and maintaining your profit. document.write (document.charset ? Consider adding insurance so that youre covered if the item is lost in transit. Remember, this package (after this message pops up) has been handed off to someone that doesnt work for the USPS (as a general rule) and isnt going to have the tools or technology necessary to update your tracking information moving forward. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. What should I do now and what can I hope for? :-). Add in the deeply discounted mail forwarding costs (up to 80% off of traditional postage) to nearly any address on the planet, automatic check depositing features, improve safety and security options, and so much more and its not hard to see why people love US Global Mail as much as they do. Well gather the info you provide and use it to submit your request with the USPS claims department in a few minutes! Im at a loss, it happened for the first time and the buyer is tuned for a refund. According to several USPS employees, management gets on the drivers case if they return back with unhandled or undelivered mail. Do you see a message on your USPS tracking page that says delivered to agent for final delivery, and are wondering what it means? document.write ("'><\/scr"+"ipt>"); //]]>-->,