footasylum returns faulty footasylum returns faulty

If you'd like to return your order, you can within 14 days of receipt. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Extremely moody.I've never seen such self absorbed people. Thank you so much. - Callum Phelps, posted 11 months ago Companies can ask for reviews via automatic invitations. Received 2 small refunds for I don't know what! Ordered some trainers at 10.30pm amd paid for next day delivery. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. very helpful as Liverpool didnt answer the phone. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Restrictions apply. AVOID THIS COMPANY!!!! Very disappointing.Would never order from them again! A refund can take up to 10 working days to show in your account. I would definitely recommend and will be a returning customer. Delivery to Australia was super cheap and very very fast! Also it was delivered to Republic of Ireland avoiding customs charges. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Gain access to Footasylum UNLCKD through your main Footasylum account. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Wow! Once cleared, your points will turn into money off any future purchases. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. I can't even point the blame at one member of staff because they were all terrible. Package allegedly dispatched on 11th December and now reported as list in transit! Over 90 off RRP. One star as there is no 0 stars. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Highly recommend and will definitely buy from Zavetti again. We are so glad to hear you are happy with the service. Subscribe in print, digital, or a great-value bundle. Extremely moody.I've never seen such self absorbed people. Leave this blank if you'd like to publish your review anonymously. They have sent them back to me and are refusing a refund. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. We hope to see you again very soon. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Ordered coats for 2 of my sons in the sale. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. It needs to be unworn or unused and still have the original tags. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Email never arrived so ended up going to a store on crutches to get a refund. We hope to see you shopping with us very soon. Companies can ask for reviews via automatic invitations. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Make sure your order is unused and in original packaging and labels. It goes against our guidelines to offer incentives for reviews. Heres how it works. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Check out what 59,467 people have written so far, and share your own experience. - Anonymous, posted 4 months ago T3 is part of Future US Inc, an international media group and leading digital publisher. Shocking service avoid disappointment. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Asked for a pair of trainerscould not even tell what the guy said. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. We use dedicated people and clever technology to safeguard our platform. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Ordered it on Monday and it was delivered on Tuesday. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. For all international returns outside of the UK, please visit our dedicated international returns page. A simple full refund is all I wanted from the first time I was messed around!! It's your job. Ordered almost 400 worth of clothes for my son on the 12th of December! Happy from start to finish! Next time it will be JD SPORTS for my next purchase. Ordered Nike trainers. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Code Expires. This time, however, when I ordered, their courier choice was Yodel. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Looks like they have found the nearest spare tatty box to send them out in. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. If you miss this window, youll have to go through the returns process. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! If this was my store, they would all be sacked. Get Discount. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). All rights reserved. They were dispatched quickly and delivered within a few days to Northern Ireland. OL10 2TA. That is great news that they arrived a day early!We hope to see you again very soon. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Hey Getta,Thanks for leaving us a great review. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. For more information on the cookies that our site uses click here. Then I started a new chat and got Sophie who was absolutely lovely. OG Stack Longline Puffer Jacket. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Hey Karl!Thanks for taking the time to leave us a review. High performance sneakers, trending streetwear and exclusive product weve got you. Got them cheaper than any other website. 2023 Trustpilot A/S. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. I will always order with footasylum I am very happy with the service and products. Since Footasylum doesn't have a customer service number I had to text them. Thank you so much. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Hey Karl!Thanks for taking the time to leave us a review. It goes against our guidelines to offer incentives for reviews. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Thanks. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). AVOID THIS COMPANY!!!! Accurate And Undamaged Orders. They also offer a WhatsApp device but it doesnt work. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Happy from start to finish! If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. 10/10 will not be using footasylum again. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. I ordered an item with Christmas delivery on 20th December and received an email confirmation. First and last time I will use this company. We hope to see you shopping with us very soon. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. - Anonymous. Stay ahead of the game with the latest trainers and clothing from Footasylum. If you don't like it, leave. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Shocking service avoid disappointment. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Here are 8 tips for writing great reviews. Was looking everywhere but at her customers. My son lost out on his Christmas presents as a result. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Email never arrived so ended up going to a store on crutches to get a refund.