I like the meat because it's fresh but with these prices, I can't see paying for bags that don't hold up til you get out of the store. BBB Business Profiles are subject to change at any time. The kitchen manager needs fired. So I have called repeatedly and was told the discount would be added, but it never has been. Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. On Friday 8/12/22 I went to Giant Eagle on Broadview Rd in Parma Ohio to get some things for a family party. Leave a review. code: [protected] [protected]. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. As a matter of policy, BBB does not endorse any product, service or business. HIGHEST PRICES ANY WHERE! I have been texted to pick up medication and then told upon arrival it needed authorized and they would contact me when completed. I would like a full refund.Also If your going to advertise this as a edible image on your web site tell people what they are getting, I'll bet most people would not order an image if this is what they get. My mother purchased a $125 Lyft Gift Card at Giant Eagle Store #45. Companies can ask for reviews via automatic invitations. Phone number +1 412 914 0830. This is the Lancaster Ohio store. I have always had excellent quality meats from the Market District at this location (Carmel, IN). That they deliberately dont care to abide by the ADA law, or the Civil Rights Act of 1967. The other guy behind counter was rude also. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup. His hair looks like it hasn't been washed out combed in MONTHS. This person was watching everyone in the line as if they were stealing. I have not been able to use them, so I automatically open my bank account because I thought that I received the refund, but nothing. 2023 Trustpilot, Inc. All rights reserved. At the main street extension getgo, we had stopped to get some coffees on the way coming home from college. Goodbye big bird your history. I guess Heinen's will be my home store. I new package if and when they come into the store, I went through the car wash yesterday July 10, 2022 and the washer latched onto my drivers side mirror and ripped off the back of the mirror. Please update the website to indicate when a service is not available during regular business hours. The cherry turnovers had no cherries in them. She then just said rudely, take it up with customer complaint or something like that which was very insincere. I placed an online order on December 23, 2022. There was a manager standing at front of store with one cashier checking out a long line of customers. International Association of Better Business Bureaus. Giant Eagle reviews & complaints 193 complaints 7 resolved 186 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "medication" Resolved Resolved Resolved "check cashing" Resolved Giant Eagle reviews 193 G GaryD163 of Butler, US Feb 09, 2023 4:50 pm EST Verified customer Featured review ) Share your photos and videos with others to prove the truth of your words. The associate said to go ahead. Here are 20 things you might not know about Giant Eagle. Second, the hot mocha was not hot in the slightest, but the issue was the iced coffee. this is very frustrating, inconvenient and time consuming. Was contacted by customer service, and was basically told that they condone harassment, abuse, hate, discrimination, and refusal of public service to anyone with a medical condition who are unable to wear a mask. Put prices on product instead of bar code or make sure bar code is right. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. Be the first to write a review for Giant Eagle Supermarket. Pay for this replacement part that your car wash broke. Even the store manager was unaware that flu shot hours were limited! When we cut into the cake that evening and served several pieces, people where complaining that they where eating a piece of what looked to be paper. Management was okay in the beginning then it slowly deteriorated, into a $#*! How does that help with a person that wants a grocery list AHEAD of time? We will forward their concerns to the pharmacy and regional leader. It has been a reoccurring issue monthly. Giant Eagle, Inc. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. BBB Business Profiles generally cover a three-year reporting period. ref# [protected] Mandates are NOT law! I gave this store a lot of business - Never Again! I paid for a SHOWROOM car wash and parts of my car weren't even touched! " Low pay, high amount of turnover " (in 93 reviews) " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons. Some of my articles are about CX (customer experience) and leadership. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Order was $20 more than what the original order placed indicated. Giant Eagle has been on the forefront of everything from racial profiling to falsely accusing shoppers of shoplifting. Please in the future check your produce before just tossing it carelessly on the shelf. In recent years they've started carrying more organic and vegetarian products, which is great. Here are 8 tips for writing great reviews. Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. Little or no financial or budgetary responsibility Amount of Budgetary Responsibility: $0. I get another sticker for my window. Today I was kicked out from one of your Giant Eagle stores for not wearing a mask. Giant Eagle: Reviews, Complaints, Customer Claims | ComplaintsBoard I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. I hard few people pass out at car wash because cant have any Hi my name is Brittany Yaw my phone number is [protected]. Every time I show up to pick one up they say I owe money and I say no you have to run it through two insurances when people have two insurances and they say oh. and come shop your damn groceries yourself and $#*! I was mentioning to the woman that was waiting on me of the experience and this Morgan came out of nowhere and was very direct and very nasty and said yes, and pointed to the employees in the pharmacy and was going on like this is all we have etc. I have been contacting them for several days now, and I feel like theyre giving me the runaround. How do I get to use my car was pass now that I lost the sticker before I was able to put it on the windshield, cashier tried to fight my husband in from of the people, Read full review of Giant Eagle and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I am one of you best patrons; I spend hundreds and hundreds of Dollars at Giant Eagle. Older lady mid 50s, blond curly hair, blue eyes. I gave her the substitutions and one additional item. My family member luckily get only one 15 minus brake a day! I hard getgo higher up boss dont care give 2 unpaid 15minuts brake and 30minuts lunch. It's so fast and easy. I purchased chicken salad Giant Eagle last night, 9-28-18. Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. Weather or not she was a manager or a cashier she should have been helping due to the very large volume of people. She said I needed a mask. If I had of known that it was spayed on a piece of paper (edible or not) I would have NEVER ordered it. WHY would you allow such a sick person to work and spread germs to your customers???? Ok ..i put the items back in the cart ,told him he was being very rude and i didnt want the things anymore! Giant Eagle has 37,000 employees. One of the best Retail business at 3841 S Hamilton Rd, Groveport OH, 43125 United States. Hope the conversation the 3 associates had was very good. I know it is only one customer for giant eagle in Western PA so it doesnt matter to Giant Eagle but I am going to stop shopping at their stores all together. Total waste of nearly $10. I purchased 3- $100 gift cards via the Giant Eagle App. I have 3 children ,2 of which are very sick . As outlined in the terms and conditions of our gift cards and merchandise credits, at times we take action on gift cards to offset losses caused by theft or fraud situations specifically linked to a particular card. I am a conservative person & I really like Giant Eagle! Quick Look: Dead Rising 3: Operation Broken Eagle : Giant Bomb : Free So I had to leave my full cart in the aisle while I walked out and went across the street to Kroger who would never deny someone service because of health issues. Jan 26 2021 Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. 3.0 Former Employee, more than 5 years Deli Team Leader 7 Oct 2016 - Deli Team Leader Recommend CEO Approval 3. I talked to the team member Pam today 3/7/22 who did not seem very friendly or helpful and then told me they still cant guarantee this medication will be in stock within 3 days. It's unbelievably immoral and despicable! Your answers will help us bring you a fresher, friendlier and more convenient experience every time you shop. 3, Report #1504161 . At the time he was picking up the prescription he presented a transferred prescription coupon entitling us to $15 off of groceries, which was suppose to be put on our Giant Eagle rewards card. Also, the new perks, pro perks, fuel perks thing is so complex and confusing. So they make you think you must buy 4, but no, only one is enough. Online order website shuts you down from making any changes long before the order is being shopped. 8% of Giant Eagle employees are Hispanic or Latino. Highly disappointed! Help even if you are not a cashier, you work for GetGo! cashier tried to fight my husband in from of the people, Extremely poor customer service at #43 township of pine market district, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 38 complaints closed in the last 12 months. Thank you for your time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Giant Eagle should have signs that tell people that are dropping off scripts, to pull out of drive thru and park until their scripts are ready. Absurd! I just came back to Giant pharmacy after being with CVS. Depending on your role and location, you might qualify for all or some of the following benefits. Gain trust and grow your business with customer reviews. Desired outcome: GE card number 78012 At this point I have spent way too much time with them without a resolution to this problem. Disgusted I found a grey looking mealworm. Getgo employee do not have lunch break in 2 years. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Giant Eagle has extremely terrible customer service. So they make you think you must buy 4, but no, only one is enough. I. comment. Cross contamination can and does happen. He blewup at me " i was just trying to help" i said in a very rude way! It was a gift for a friend who's car had been taken to the repair shop for an indefinite period of time. We use dedicated people and clever technology to safeguard our platform. Is this your company? When prescribed an injectable medication it is obvious that needles should accompany the medicine, Right! Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. I like the milk and meat being fresh but I gave two stars because 1. they sell off brands, you cannot find (for instance) brand name saltines. They can't because it's simply laziness. Category Food & Beverages. I suggest that customers avoid this location as long as this individual is working here. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. Flu shots are only available from 10a-6p. The program was launched at 34 locations in 2021. You can call Giant Eagle's customer service phone number at (800) 553-2324 and you can email their corporate office at info@gianteagle.com. Giant Eagle Maintenance and Repair Service Level Requirements Supplier Code of Conduct Customers Privacy Policy Terms of Use Notice of Pharmacy Privacy Practices Digital Millennium Copyright Act UPDATE: March 10, 2022 I will NEVER shop at the Giant Eagle in Cranberry Twp, pa store again and I will make sure that I will spread the word. Procedure is simple and painless and the staff is ALWAYS pleasant. Desired outcome: Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. What ever you feel is right. ADDITIONAL LINKS We would like to apologize for the consumers experience at the Stelzer location. X . I was aggressively harassed and discriminated against today around 12:40 at the 2801 E. Waterloo Rd. I've ordered cakes before with images on top but they where sprayed directly on the cake. Maybe Pittsburgh City Council can wake you up. Country fried steak & eggs were. December 19, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********This letter is in response to the complaint submitted by *** ******** *******regarding a giftcard purchased for Columbia. Although I very much appreciate a wheelchair that I can put my mother in (the only way she can shop) it has become dangerous. Check out charged $16.99. Thank-you; Sincerely Rosemary Hiler. I went to pick up my prescription today 3.22.22, this prescription is filled by a Doctor every 30 days, Which mea to pick up that day, per your customer service at the pharmacy who stated we now have a right not to fill it for 2 days, are you kidding me no you don't. Giant Eagle, the store lead is a creep too. Poor quality produce for the price When it didn't scan after many attempts I took it to the guy and he told me they don't cash out scratch offs and didn't scan it himself just shrugged his shoulders and said there wasn't anything he could do about it. Health & Wellness Medical, Dental and Vision Plans Prescription Drug Coverage
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