metalplex customer service metalplex customer service

We use dedicated people and clever technology to safeguard our platform. The paint will need touch ups as well. Id rate your customer service a 1 on a scale of 1-10 and that's being generous. Misha could not have been more helpful. Be the first to know about our best deals! If I could give 6 stars, I would. The customer service was outstanding.. very good communication. Notify me about the newest scams every week. It is awaiting carrier pickup since 2-07I cannot give more stars for something I have not received. Got the medium size for over my desk at work and love it!!! gonna be great reminder of home, Fits my space perfectly took me forever to figure out what size to order but I am glad I finally pulled the trigger. If you are looking for a different size or color please don't hesitate to contact us. Your experience matters. This was purchased as a housewarming gift, so sent directly to recipient. After not receiving the product or a tracking number I contacted the company via email asking for an update. -****. I contacted them and they were quick to respond. Instantly impressed and even more so when my item arrived. I haven't seen anything like it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. As soon as my husband puts it up I will send a picture. I was thinking that this was going to be a heavier metal but its even better. a thing from you. No communication, no tracking updates. They have not responded to my emails or the messages sent using their online Contact Us option. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. No communication, no tracking updates. I emailed and was . MetalPlex mainly provides electronic gift cards ranging from $10 to the $100. Metaplex is a platform for NFT creators and developers on Solana. We includeindustrial strength 3M double sided tape which works great to seamlessly mount onto any wall surface. Took 6 phone calls before we could get in touch with someone who would even stay on the line with us. we went with the larger size and it is easily visible from the street. - Black / 12, Name Monogram Address Sign-Metal Wall Art. MetalPlex mainly provides electronic gift cards ranging from $10 to the $100. If you want to return the product, you must process it within 30 days from the date of receipt of the package. Putting this on our patio. They are light and airy and make a good focal point in my boho styled home. Required fields are marked *. I wish it was a little thicker to protect it a little more, but it looks nice on the wall. They will notify you when your personal info is leaked online - so you can delete your private data from the Internet immediately. Light weight, well packaged and easy to mount. What more can you ask for? by Metalplex. Have you connected with these folks? Throughout the years, we have established a reputation of integrity with our high quality . Perfect center piece for our fireplace. This is the 16 size, with the initial P and 2 house numbers (for those that may not be able to see the picture). If you are looking for a different size or color please don't hesitate to contact us. The LED's are battery powered (no cords) and come with a remote control to change the color or apply effects such as strobe or color fade. My husband and I are having a cabin built and have had numerous pieces made by them. Customer service was excellent too. Claim your profile to access Trustpilots free business tools and connect with customers. 12112 Anderson Mill Rd Austin, TX 78726, Four Elements Alternative - Metal Wall Art, Name Monogram Address Sign - Metal Wall Art, Abstract Lines (Set of 2) - Wood Wall Art. Buyer to pay return shipping. Will NEVER do business with metal-plex again, We thought the package would arrive at our front door (as the other package from you had) but noIt was a very windy day so we thought it might have blown awayso we searched the neighborhood and no package was found. Customers and MetalPlex will be both glad to see the Discount Code at special festivals. Its much lighter in weight than expected which is a good thing. I am over the moon with the style, material and design of this sign! Product is very poor quality. Customer service was a pain in the a** to deal with, would not issue a return or refund. Love this piece. They need to really step up their customer service. Lightweight, shipped in time for the holiday, size as expected, Mom was delighted! Need to talk to a representative? The following is the return process: Since you ask for a return and MetalPlex also agrees to it, you will be allowed to fill the return form. Love it. I placed an order on December 7th and as of February 13th, I have been told that my product will ship out four separate times and still have not received my order. Would make a great wedding gift!! Love the black/shadow look in my computer area. I love it! As a member of MetalPlex, you can enjoy even greater discounts. I had to spend about 20 minutes in my workshop doing this myself. Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items. I haven't hung these items yet, but they look like high quality with no blemishes. Put it between cardboard pieces and tape it well so it can't come out. It is a quality piece - lightweight, easy to hang and the dark gray matches our furniture perfectly. I would definitely recommend this company for personalized signs. Our current turnaround to ship out orders is 5-7 business days, plus USPS/*** Priority transit time is approximately 3-5 days. Perfct for out outdoor gear company! I wish I would have looked at reviews beforehand. Companies can ask for reviews via automatic invitations. We offer free shipping to the U.S.A.. For the money I spent it would seem that the company could get the orders straight and send the one that the customer actually ordered. Beautiful picture of wolf. Of the 12, one came in broken. A. luminum composite panel is comprised of two sheets of aluminum (metal) sandwiched to a reinforcedsynthetic core. Great quality metal art work which was very easy to hang - I was able to hang it myself with no help. on Twitter, Share Right now it sits above my bed, in our RV. A powerful processor is what will keep your phone running at high speed. Discounted shipping rates will generate automatically at checkout for international buyers. They have not responded to my emails since or returned any of my voicemails. The buyer is responsible for return shipping fees and a full refund will be issued. Dawn B. Try here for Sales: 1.800.225.5499 For Customer Service: 1.800.922.0204. Perfect for our cabin, We are very happy.Thank You!Bryant. I'm on my 5th correspondence with them & they will not give me a way to return. In an advertisement you see a person removing a piece of metal art from between two cardboard pieces - that would actually work and should be how they package. Customer is responsible for shipping charges when making returns and shipping/handling fees of Our recently purchased facility for sales, design, and manufacturing is 600 square feet and located in Hamala. Metalplex was super responsive to questions and created a great custom sign for me. I will probably use it as a nameplate at work. These guys are hacks. This is the medium size. My sister LOVES her gift! They will make accurate delivery based on your shipping options, shipping address and shipping source. The company knows you will like your purchase but just contact the company within the 30 days after receiving the order and the company will be happy to solve the problem or problem if you are very excited for any reason (even no reason at all). I tried emailing and calling, no response to my email and their phone line is just a message machine. And they will provide an estimated delivery date for each item in your luggage. I ordered my product on 1/2/23 they claimed it was on the way, gave a tracking number. The packing team did a great job wrapping it up. We absolutely love our metal-plex bulldog head! Great quality. He loved it. Feeling like this might be a ***** All I want is my ordered and or a refund. Ive been a steel fabricator for 40 years and what we received looks like crap. 14 days later the tracking label has been printed not shipped. I ended up using small brads instead, which worked perfectly. by . We didnt want to drill so we removed included screws and used construction adhesive to mount on concrete wall. It shipped in a fairly timely manner during COVID. Name Address Sign turned out just as I had desired! Super flexible and helpful on customization. Complimentary ground shipping within 1 to 7 business days. Highly recommend. I was offered a refund, did not receive that. Totally cute. Workmanship is great, as other reviews have noted. Love this art in my husbands Real Estate office. We're based in Los Angeles, California so you can take pride in knowing that each item is hand crafted in the USA. They are planning on shipping out a replacement item. Thank you for clarifying which side is the back side & for the extra gift of the name plate! We've been asked over and over again what are the most effective ways to stay safe online. If we look - for example - at a winery page, we don't rate the wines tastiness, but how the company sells it online (delivery, shipping, etc.). Feel also free to type the names of suspicious businesses in the comments section below. I will definitely purchase from Metalplex again. Bought this for my father. Packaging was exceptional. Thank You so much ! Thank you for the personalized name tag! Mountains - Metal Wall Art But I know their products are light weight so I went for it. Shasta reversed, as it reflects what one see's from the City Of Mt. Ordered 3 pieces from them. 2 weeks go by, no communication, no tracking number. Highly recommend!! Amazing customer service. The mountain scenery fits in our laundry room perfectly!! The balance which covers the full items and freight will be returned to your account no later than 14 days. Very pleased and will shop here again. If you feel the information listed on this page was useful, please share it on social media. On the first piece that we received - there were issues, and though it took several tries before we received one not damaged. - Black / 46" x 12" / No Overall very satisfied with my order. Just Perfect! They provide chairs, call centers, desks, storage, partition walls, and meeting tables. My husband accentuated it by framing it in to match our house siding and trim. US. A wonderful piece and customer service! Love the mountain range piece!! I received an email response that they didn't send me a tracking number earlier as they didn't have my email address. We contacted customer service and she was very helpful - made some suggestions how to fix it and it looks perfect now. Item shipped on time and arrived in good condition. We do send orders to PO Boxes via USPS shipping services. City, State. On holidays, the Discount Code is normally different from the regular promotion, and it can be heavily discounted. 2 reviews. They loved it! I ordered on 9/25 from the company a mountain range of ********. You can use the exclusive Discount Code and promotions on your birthday. Awesome work. Took a few days to ship out but worth the weight. The Scam Detector VLDTR is not a vanity tool. I love the look of the product, but the packaging and handling was not very good at all. I ended up having to file a dispute with my credit card company. Thank you! I used 2 heavy duty velcro command hooks to hang it on our aluminum siding and have had zero issues with it staying put through some warm weather, a wind storm and snow! I fell for it hook, line and sinker! Disappointing for the price paid. Ill never buy from them again! Just give me my money back. Find the registry entry at metal-plex.com and then join them to be a member. I left a message and took pictures to show them what occurred. Ltd. is engaged in offering a broad array of Pipes and Metals. Items arrived as described. Thanks all for running a strong reliable business. was looking for something big to go over my sofa and this is perfect size! There are tons of scam websites out there. Can't do that - they are thin aluminum sheets with some sort of plastic/fiberboard in the middle. Came with everything needed to hang. Please continue to check your tracking number for updates. He loves it. Incognis results were verified by our team and are trustworthy. I had to bend the two corners back into shape. Free shipping. This was absolutely perfect and communication was great! It was bent. Love our mountains! Anyone can write a Trustpilot review. Suggested companies are based on peoples browsing tendencies. Customer Reviews are not used in the calculation of BBB Rating. Thanks for the great product. I bought this for my Home we are about to build. -Submitted various custom product designs and listings using Carbide Create to produce unique wall . However, the moon tips arrived with metal spurs that I had to remove but it was easy. I took a chance to see if Matt could create something for me so I sent him a few pictures of Mt hood and was blown away with the delivery! The website says "no hassle" returns. I was very pleased with my first four orders over the last 2 1/2 years. Love it. I have emailed and called for the last 3 weeks and gotten no response whatsoever.Customer service at Metal Plex isn't bad; it DOESN'T EXIST!!! on Reddit, Share If you are reaching out because you placed an order, but your tracking information is not updating, please note that USPS & *** tracking system is lagging behind and that your order is moving but the tracking may not be updating yet. This monogram address plaque is a great housewarming gift, wedding gift, newly wed gift or just a great way to make your house even more of a home! 06:39 PM. It has not yet been shipped per the tracking information. It took about a month to get to us, but that was during the crazy-slow shipping that we all experienced in March 2020. If we accidentally misspell a name or word you provided correctly then we will replace your item ASAP at no additional charge. Thank you, Wendy, Limited Edition Glacier National Park Bear - Metal Wall Art. I will say that Im totally pleased with it. Refunds will be charged back to the original form of payment used - Black / 46" x 12" / No. The Scam Detectors algorithm gives this business the I tried calling them at the listed company number over *********************************************************** the line is busy. Please send us a message to request your custom order. Highly recommend this company! On the first piece that we received - there were issues, and though it took several tries before we received one not damaged. Please share your experience, as well. Absolutely Love my new artwork! The quality is great and it looks perfect in our house. On 9/3/22 I paid for a large white metal bull. Only thing they can do better is have the sizes side by side so you can get a better picture of the actual sizes. Quality is terrific. It's only $6.49/month but it's worth every penny. I messaged Matt and got a very quick reply and a brand new one sent free of charge all the way to Alaska! It looks beautiful above my coat rack. Perfect. I love my item I purchased, I have purchased things before that Ive seen on social media and was not pleased but I must say that I am very satisfied with my purchase. . I ordered another piece already !! . I have not opened as a gift for nephew fam and new house..will send when up Perfect for my entertainment space. When I first saw the MetalPlex art, I was very intrigued and thought, "What a Unique Gift". BBB Business Profiles may not be reproduced for sales or promotional purposes. I chose the mountains to remind me of my recent trip to the Grand Tetons and Glacier National Park. If we bought this at a craft fair for $10 it would be ok but for $50 no way. (Glacier National Park, model). Company (Metalplex) does not deliver. This is a just silly. When I received my $130 product, it's more like dirty $20 piece of cardboard and not the metal product they misleading advertise. 2023 Trustpilot, Inc. All rights reserved. Customer service was fantastic!!!!! ', I was shopping for house numbers for weeks when I stumbled across these. They are based on the quality of the customer service in its Wall Arts field, public feedback, complaints on social media, the technology used for the website, and domain name authority. Company (Metalplex) does not deliver. I replied to them that was incorrect as we had communicated via email a month before. Took 6 phone calls before we could get in touch with someone who would even stay on the line with us. Great company to do business with. Beautifully crafted! Very cool and Four Elements Alternative - Metal Wall Art. Great craftsmanship, well made and reasonably priced. I contacted them to cancel the order and I contacted my credit card company to dispute the charge. Already recommended to company to several friends. It looks like metal when you look at it up on the wall. Love MetalPlex Customer Service too!! We also have the salmon. The first one arrived with a small cut in it. Best regards, - The MetalPlex Team Next day on Feb. 17th - I received an E-mail stating that the label was created for shipment. Shasta. Glad I got the largest mountains too! Do not purchase from here. The first one arrived damaged. I couldn't wait to send it to them and they loved it!!! Size. But it looks great. Verification can help ensure real people write reviews about real companies. Items arrived 14 days after their original "delivery date" and one of the items was missing. If I need another metal sign I would definitely come back! I have another coming tomorrow. is backordered and will ship as soon as it is back in stock. Escalation to live agent support is available to customers with an active Arlo service plan or trial. Call again, takes 5 calls over 2 days to get in touch with someone. I will never buy from them again. Mountains Metal Wall Art is a truly stunning piece that looks fantastic in any room! Satisfaction Guaranteed or Your Money Back: MetalPlex is committed to the highest level of quality and excellence, and we stand behind every product that we make.We know you're going to love your purchase but if you're not completely thrilled for any reason (or even no reason at all), simply contact us within 30 days of receiving your order and we'll happily resolve the matter or issue. Had some leftover cut fragments I had to remove but nothing major. Still waiting. | Read 41-60 Reviews out of 91 Getting the run around from these guys Next week will ship Week later will ship Week later will ship Still not shipped Bit told order is completedRunning a holiday time scam -- money grab. I ordered another piece already !! You can message Metalplex directly on their social channels. Absolute work of art! Suzanne Thomas. Being an organized person, I placed an order for over $200.00 on October 9th for a milestone birthday for someone special, expecting it . It's really nice.Only the problem i have i choose the wrong number #12 the picture look to small. All the suspicious sites that Guardio blocks are mostly encountered by you when clicking on unknown links in emails, social media scams, popups, and ads. I asked for a few mock ups of the text I wanted and they were always willing to help me find achieve what I envisioned. I felt they could have communicated the status on our project better than they did. In order to cover their delay mistake. An amazing work of art that I'm super pleased with. It came with pins to hold the items up on the wall. Trying to return is a nightmare.they take days to get back to you & try to negotiate a 70% refund. As a result, shopping during special festivals is highly recommended. While this room is not even trimmed yet, I knew just where this Moose belonged. No shipping. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They need to really step up their customer service. Gave it to myself for my birthday - just the kind of piece Ive been looking for to mountain above our TV. It came very nicely wrapped, no bent tips. Thank you so much, Name Monogram Address Sign - Metal Wall Art, Name Monogram Address Sign - Metal Wall Art 3 Piece Geometric Mountains Wall Dcor Set. Don't just take our word for it, ask our 50,000+ customers! It is good quality and looks exactly like the picture. I wish I had read this before I placed my order. Great quality and just what we were looking for. I have it wrapped and ready to give as an anniversary gift.. MetalPlex was amazing to work with! Out of Stock. Get the most recent 2 Metalplex promo codes, discounts, and coupons. Got it for my brother in the army do he would have a little piece of home. The foam is not visible, but maybe the metal would have been too heavy. Feb 17, 2023. - Black / 12 packing it came in was very secure too for a big piece. 19937 Harrison Ave, City of Industry, CA 91789 I'm on my 5th correspondence with them & they will not give me a way to return. Without checking into why it hadn't left MetalPlex facility. Login Affiliate Login. I was upset when it arrived, it was bent from shipping. Customer service was great and the order was packaged well and i am absolutely happy with my order. Second one arrived in perfect condition! Spend a few minutes and remove all the burrs/sharp edges from the piece before sending it to the customer. We love this piece of art. No refund offered. Still waiting ******************************************************************* business. It has worked perfectly and everyone thinks its very attractive..Thank You. Lots of compliments, I like it except it could be a little bit heavier material for the price I paid, This is a Christmas gift for my Daughter & Son-in-Law, I am very pleased with it and am proud to be giving it. General customers can get the free standard shipping service with a valid coupon. It's perfect size for what I'm wanting the wall to look like. Love the product and it is exactly what is promised on the companies website page. Stay away from these people. Told us they would have the missing item shipped out asap. We wanted to get something different yet clean and contemporary for our living room and this fit the bill perfectly. While the paragraph above may substantiate metal-plex.coms business, there is a chance their activities may expand beyond that. It came very nicely wrapped, no bent tips. Horrible customer service & mediocre products. Its georgous!!! We had to clean it though, it was full of metal splinters from the cutting. How would you rate it? This is the 12 inch. Sign Up to our site and follow us! I own a campground and ordered 12 pieces for decoration in cabins. It was packaged well, but still got slightly bent at one end during the shipment. Prompt communications and shipping. Its perfect for the small space above our door. Read customer reviews and common Questions and Answers for Metalplex Part #: HAS1000 on this page. The other handling issue is that they did not remove the burrs from the edges of the metal cutting. 10/27/2022. Very light weight. Customer service is also great. Will be great once I get my living room all organized. Thank you!!! Great experience from start to finish - will be orderin Yosemite Mountain Range View - Metal Wall Art. Lightweight, color is perfect against brick. I ordered this product and Dec 13 a shipping label was created but not shipped. Came timely and as advertised. It is currently up with a white hook that looks like a nose ring. Our original piece from the company was broken in transit, and Matt generously made us a new one and sent it free of cost. It is also an important way to save money. They create a mailing label but never send the product. It was totally protected by the packaging. Fund open source developers The ReadME Project. We warranty all craftsmanship on our products for 90 days from the date that you receive the product. I have another coming tomorrow. It is good quality and looks exactly like the picture. All of the company's metal prints are handmade in the Orange County of the California. All of our pieces are handcrafted in Austin, Texas. Great communication - will be using them again soon! Satisfaction Guaranteed or Your Money Back: MetalPlex is committed to the highest level of quality and excellence, and we stand behind every product that we make. The quality is great and I love the sign. Nice piece, well made, looks great. I have emailed and called for the last 3 weeks and gotten no response whatsoever.Customer service at Metal Plex isn't bad; it DOESN'T EXIST!!! We try to accommodate all requests and enjoy creating custom orders. On the second piece - no issues and were happy we gave them a second chance. I wanted it to be a gift. So happy i did! ASK A QUESTION. We absolutely love it. Quick delivery and on the wall! The Scam Detector algorithm gave the rank relying on 50+ relevant factors. The VLDTR algorithm finds metal-plex.com having an authoritative rank of 75.60. I contacted them to cancel the order and I contacted my credit card company to dispute the charge. Online Retailer in Austin, TX. Call again, takes 5 calls over 2 days to get in touch with someone. Customer Service for MetalPlex is absolutely THE BEST! I wish I had read the reviews before ordering. I will never buy from them again. My husband and I are having a cabin built and have had numerous pieces made by them. Ok. Log in. Order this for my new apartment and love the bigger size. I am going on three weeks since I ordered my product and still no delivery.