Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Interviews for Top Jobs at Qantas. . They wasted my time and effort and advise me to reapply if I am still interested in their company. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. Be specific with your answers they want examples No in-depth technical questions were asked. I applied online. I interviewed at Qantas (Melbourne).
Sonia Fernandes - Customer Service Business Agent - Qantas | LinkedIn Online application and then I was invited to submit an online interview which consisted of about 6 questions. News that the .
22 Qantas Airways Customer Service Agent Interview Questions Great employer.
1 X Digital Qantas Lounge Pass | INSTANT DELIVERY Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. Find information on travel requirements and more. Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. 107 jobs. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Firstly it was a one on one interview. If yes, we have great news for you. Makes sense! If successful, hopefuls move on to a second round of interviews that typically take . great experience, I applied online. We had to come up with an ad campaign for Qantas. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. Qantas is an excellent company to work for. After that they invited me to attend the Assessment day. how did you handle it?
Qantas Interview Questions | Glassdoor What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. For some others I know the process was shorter and others much longer. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. I applied online the Qantas website and I got an email about a week later for chat interview. Airline Customer Service Agents are often the face of Qantas Airways to passengers. ", "I am very confident I would breeze through this, I have great computer skills and Im the past I would be the go-to girl to fix anyones computer issues, I have experience in accounting programs like Xero, and MYOB along with Microsoft Office, Word, and Excell! One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely.
Customer service | Qantas Careers AU after initial interview was called for a role play via video call, Anonymous Interview Candidate in Melbourne, I applied online. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. Staff are great.
Qantas Interview: Questions & Tips - Job-Applications.com What key skills from that experience would you bring to this role? Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. Book city tours, hop-on-hop-off buses, organised tours and more. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. What did you accomplish while you operated them? Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. Use your points for flights, upgrades, hotels, or car hire. We believe the journey should be as exciting as the destination. Discover how you can start earning great rewards and savings simply for running your business. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. 1. Bookcar hire,car specials,commercial vehiclesandairport transfers. A strong communicator? The first part is an online interview. You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. Great! Is there an example you can cite of a time when you had to say no to a customer? "I would not have any issues with the dress policies that you have in place for your staff. Deals on Qantas flights across a range of Australian and international destinations. What about the company appeals to you? My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. Have you ever had a difficult situation with a customer and how did you resolve it? Would you have any issues in doing this? I interviewed at Qantas (Brisbane) in Jul 2016. What is the interview process like at Qantas. In high school, I worked for a food chain and took customer orders over the phone. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. These may be used as an additional objective, reliable and relevant assessment method. You must create your own answers, and be prepared for any interview question in any interview. The process took 3 months. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot.
Qantas hires headhunters to find Joyce replacement Customer Service Representative - State Farm Agent Team Member To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. Applicants must have obtained unlimited working rights. In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. Get ready for your big adventure with our dedicated family section. Choose the seat that suits you before you get to the airport on Qantas operated flights. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. What are you most excited about when it comes to the role? They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. How to connect with us through Social media platforms. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Continue Reading I applied online. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. You can track your Qantas Points, shop and more.
35 Qantas Airways Interview Questions (+ Answers) Customer Service Agent Interview. We proudly provide the highest levels of service and support to our customers. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. Work life balance is great. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. I received a scenario which you had to remember key information from. I interviewed at Qantas in Feb 2023. "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. Earn Qantas Points on our huge range of accommodation options worldwide. I applied online. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. What ideas have you brought to a previous role that have benefitted other staff? I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. The first step is usually a preliminary Qantas interview. Earn Qantas Points when riding with Uber to and from eligible Australian airports. I applied online. How to connect with us through Social media platforms. The process took 3 weeks. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. describe a time you saw a staff were doing something dangerous
Info about role requirements /pay /training etc and then small group activities and ended with 1 on 1 interview where they asked a series of behavioural questions, The process was good, it took me about 30 minutes to complete. For example, I worked in a bakery where I took calls and directed them to the right departments. . "Qantas please help me! Further details of this will be explained to you during the recruitment process. I interviewed at Qantas (Sydney) in Sept 2018. Can you talk about a time when you worked effectively with others as part of a team? This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. What would you bring? Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and . Are you good at math? Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. The process took 3 months. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. The key point here is to be active in the group and show the assessor you are able to work within the group. How would you handle a combination of scenarios with competing priorities? Fly with us and discover the Qantas difference. When you apply for a job, you'll provide us with confidential information about yourself. I applied online. I received a scenario which you had to remember key information from. Call Center Temp Agency & Staffing Agency Solutions. . Report this . I interviewed at Qantas in Feb 2023. Free interview details posted anonymously by Qantas interview candidates. It consisted of being welcomed and then being split into different groups. I interviewed at Qantas (Melbourne) in June 2017. Qantas are a good company to work for with regards to pay and conditions. Great! What would you bring? Upgrade my browser. This especially comes into play when you are . "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. A poor customer experience and how did you handle 2. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. Detail-oriented? Being responsible? Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. Possible answers are. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. Group assessment;
Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job.