", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. ****** informed me that Id have to get an estimate for each of the defect items. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Thor Motor Coach's stands behind it's previous response, copied below. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. My Thor dash radio is also powered by the house battery. He considered this an open case. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. Save your favorite RVs as you browse. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. This allows the radio to run with the ignition key off. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000.
After changing the engine battery the radio and backup camera will not You probably have to pull the radio out to find it. After getting back both radios not working. Number Of Televisions. All warranty info is typically reserved for new units and is subject to specific terms and conditions. . ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. Plus tax, title and license. Your actual payments may vary. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. Add distilled water only. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. can discuss the resolution. This is NOT a new claim. BBB Business Profiles are subject to change at any time. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Brought the coach home.
Thor Full Side Slide-out Won't Come In - FMCA RV Forums If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. They said they would me someone to service the vehicle. These issues are ongoing, not new. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. ******* also says we would NOT be reimbursed for any travel expenses. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. I will say again this coach cost us 100's of thousands of dollars. Description. 5 seatbelts. WHO IS RIGHT?
When I tried to bring it back in, it came in a few inches and then stopped. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. Check whether the batteries are charged enough. Also, it was pointed out to us that the flooring had already been repaired prior by someone. Junior Member. Non-smoking and pet-free.
Explore Thor Motor Coach Products and Motorhome Brands From the time we purchased the coach we have only driven a total of ***** miles. Pantry. WHY are the flooring issues causing such concern on behalf of Thor? Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. Front radio not working. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. How can **** choose to refuse to fix this chronic and widespread issue? Checked every fuse I could find. Leaves one to wonder if it was ****'s plan all along to run out the clock. bunk above drivers compartment has failing motor brakes.
Battery Disconnect Switch - Electrical - FMCA RV Forums On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. Customer Reviews are not used in the calculation of BBB Rating. MSRP Price: $157,576. Login to the Owner's Resource Portal to view manuals for older model years. The Border Hookups Hit The Road With A New Song. Both radios are powered from a 15 amp fuse located in the power center under the bed. THOR AXXERA RADIO.not working??? I am rejecting this response because:This is the same response I received earlier. . Terms may vary. BBB Business Profiles may not be reproduced for sales or promotional purposes. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. The other is a inline fuse, wired off the use,store relay battery lug. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. 2003 Thor Motor Coach jazz. This is truly a manufacturer defect. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! Not sure where the in line fuse is located any help locating would be appreciated. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. 15,0000miles Specs: Ford E350 .
2019 Thor Motor Coach Quantum KW29 - Rvusa.com May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL We purchased a 2020 ************ model **** on September 4, 2019. Both electrical circuits must be energized for either radio to work.
2003 Thor Motor Coach Jazz - RVs & Campers - Facebook Mine is under our bed but doesnt have one. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown The best of Class A amenities and more power than a Class B. RV Wife. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-.
New 2023 Thor Motor Coach Outlaw 38KB Motor Home Class A Awning attempts to extend while driving.
New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Cab-Over Bunk. Well guide you through the process. Our motorhome has been in the shop at la mesa for 71/2 months. Based on the pictures provided to us, there is no repair to be made. Learn More Class B The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. As the smallest motorhome option, camper vans are welcome virtually everywhere. Multiple calls, travel, estimates, no results. We have spent more than three years dealing with these issues. JavaScript is disabled. Stock Number {stockNumber} {priceLabel} {msrp}. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. This allows the radio to run with the ignition key off. There's a reason why so many choose Thor Motor Coach. Like most: We went on our first trip this past weekend. Does not include Hitch work or accessories. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. Yes. Satellite. Listed 27 weeks ago in Cass . Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". Not a fuse, not a wire. Fill out this quote form and we'll get back with you as soon as possible.
North America's #1 Motorhome Brand Manufacturer - Thor Motor Coach It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Our 2019 ************ Motor Coach seats have started to completely disintegrate. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. 2 slide outs. Report post. This is an independent, unofficial site.
Thor is offering to repair by patching roof. Inventory shown may be only a partial listing of the entire inventory. Your luxury Mercedes Sprinter motorhomes. We are so very happy with the coach we purchased! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I purchased unit as it comes from manufacturer with a seamless roof. Thor Motorcoach Logo linking to Home Page. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! ", VIN # ****************. Not just one but every single seat in the coach. Just for good measure, recheck those easy to access fuses in the panel in the coach. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. There authorized service center is telling me not to get roof patch but replaced. Took a good 2 hours drive and they are still dead. Thor is saying to just patch it. **** did send the new flooring to CW. I admit, we were naive in thinking that the labor charges could be so little for such a job. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. I am not in a place where I can plug in and charge the house batteries. Listed 15 hours ago in Camp Verde, AZ. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. You are using an out of date browser. We bought it new in 2018. Need advise, had a shop replace house battery and repair inverter. Seamless Roof has bubbles. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. State: Arkansas. I guess that is the million-dollar question.
New 2023 Thor Motor Coach Four Winds 31WV Motor Home Class C ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. The only two fuse I found for radio was one in the Ford block marked radio, which was good. They need to honor their warranty now! Thanks for the replies. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License.
Thor Industries Owner's Forum - iRV2 Forums Who never came back to do the work. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. I have a full side slide on my 2016 Thor Ace 30.2. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. Mine is, and it seems a lot of folks on the Thor forum bring this up. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. We are tired and have had enough. Not just one but every single seat in . The elements cause the roof to expand and retract. We have sent the invoice for labor charges to ****. All good. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. This is Thors final offer as it has been stated multiple times. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Ill keep taking all suggestions and look a while longer. We want **** to act in good faith and resolve these longstanding issues. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. Thanks for the replies. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! . We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. We cannot even drive this rv with fear it might shutoff again. Built-In Skylight. Payments are with approved credit. I had to send the slide out for access. **** has already sent the flooring. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu.