Instead I was sent the PDF email after the show. Attendance at business meetings and business travel. means the unforeseen change of the date of an examination that. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. A copy of the letter requiring Jury Service. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. I was certainly given the runaround by others who I had dealt with. Confirmation that the document cannot be replaced in time for the Booking. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. I want an refund, yet there is no way I can get it. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. What can I do if my tickets are lost, damaged or stolen? Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Travelling can be a huge expense, which is why its normal to try to score savings when you can. Wife tested positive on 13th. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. What will a Marketplace ticket look like? You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Therefore, it's impossible to speak to an actual person. Our integration means you can list tickets for resale directly from your Ticketek account. What gives? Are Refundable tickets available through Ticketek Marketplace? means the unforeseen change of the date of an examination that. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them.
IMPORTANT Any translation of this document from English is for assistance and information only. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Are Refundable tickets offered on Gift Voucher sales? I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Check to see if they have an online lodge system. Travel insurance and COVID-19: what you need to know.
Frequently Asked Questions for Eligible Refundable - Ticketek Australia Might be worth looking into? This is not an insurance policy. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Where You have not been physically examined by aDoctor prior to the date of the Booking. means a requirement to move address imposed on. The following words or phrases have the meaning shown below wherever they appear in bold in this document. How insensitive is that. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo I haven't received my order confirmation email.
Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. A copy of the notice of failure or disruption of the public transport. We also ensure all reviews are published without moderation. Adverse weather with no Government Agency warnings not to travel. Are Refundable tickets offered on Gift Voucher sales? Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Once got a response to an email because I didnt purchase the ticket wont gi. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Make a report to ACCC. The best person in the world. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. The phone message also contradicts itself. Privacy (data erasure request) I've bumped the ticket by responding as recently as January 2023. They are the shittest service in Australia. Where you cannot provide evidence that the person affected is within the. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Basically, because they're the only game in town, and they can do whatever they fucking like. They need a better system and more staff it seems. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. They stole my money too. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Cool, just upload a goddamn police report. Press question mark to learn the rest of the keyboard shortcuts. All Theatres and productions and sporting events should seek alternative partners. Ticketek Marketplace (marketplace.ticketek.com.au). In event of a Refund Application the English language version shall be the basis of settlement. , please contact the Customer Service team directly for further advice about your Refund. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Download the Ticketek App & add your ticket to your wallet now. Any reason for refund must not be foreseeable at the time. Stick to Ticketmaster. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Everybody else looks like a paedo. No way to recover tickets. They rapidly charged my credit card, then didn't provide the tickets. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Where You are the business owner or registered Director, or a member of Your family is. :(, tails, they sent an email saying they has processed the refund. Immediate household persons living together at the same permanent address. Cannot add tickets to wallet. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. No way to recover tickets. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . etc.WHERE IS THE ACCOUNTABILITY? ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Attendance at business meetings and business travel. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. We/Us/Our We are the Booking agent with whom You made the Booking. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. As it got closer to Christmas I started to worry, as they were to be presents. ProductReview.com.au has affiliate partnerships. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. How will I receive my tickets? If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Is it cheaper to book online or through a travel agent? To apply for a Refund simply click on the link in your booking confirmation email, or click here. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. They rapidly charged my credit card, then didn't provide the tickets. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total.
Refundable tickets via tiketek not refundable? : r/sydney Youmade an unsuccessful request for annual leave for the date of theBooking. If you've forgotten your account details, never fear we also . Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. They gave me specific number to call to move tickets. So sorry. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication
Ticketmaster Resale | ProductReview.com.au Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Safe, Fast and Verified Emergency Services Police, Fire and Rescue Service or other Emergency Services. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. She made time to help & sort out the transfer of tickets to this area. Presented by:
They will do anything to hide from you. It's about $1500 and I have no idea what to do next. Do I need any special hardware or software for print at home tickets? Companies can ask for reviews via automatic invitations. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Safe, Fast and Verified IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements.
means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Absolutely appealing customer service!!!!! means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . IfYoudid not make reasonable alternative arrangements to Attend theBooking. An incident number or report from the Police or relevant traffic authority. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". How did this happen? The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Abusive partner? Ticketek wastes YOUR TIME like it doesn't matter. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Its a disgrace. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. are the business owner or registered Director, or a member of. Any vehicleYouplan to use during theBooking. A police report confirming details of the theft. Share. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. A doctor cannot be You or a member of Your family. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Attend participate in, take part in, use, or be present at. Poor service really. (This can normally be obtained from the transport companys website). ?DO NOT BUY TICKETS FROM TICKETEK! Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Times are approx. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. We use dedicated people and clever technology to safeguard our platform. Appalling service. means weather where a Government Agency has issued warnings not to travel which mean. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. A police report or crime number to confirm the theft(Self-declaration not accepted). This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I will NEVER buy tickets from this company again! General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Why is this company even allowed to operate?????? A copy of the letter requiring Jury Service. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. In event of a Refund Application the English language version shall be the basis of settlement. Was given tickets for Ed Sheeran concert as a gift. The office was just as bad as the ticket fees would have you believe. Released a technology that is fully flawed just like the rest of the governing bodies around the world. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded.
PDF Ticket & Entry Conditions They haven't responded to my emails! Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Here are 8 tips for writing great reviews. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! The only reason people buy tickets from Ticketek is they have no other choice. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Please also read the General Conditions of Refund. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. confirmation or our website for contact details. The customer service was super helpful and I got the ticket value back and it sold super quickly. Sell tickets directly from your Ticketek Account. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. I'd be interested whether this is something the ACCC would be interested in. What should I do? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I find the app difficult to navigate. Ltd. All Rights Reserved. Maisie Peters: 7:00 7:45pm
To apply for a Refund simply click on the link in your booking confirmation email, or click here. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. How totally useless. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Years ago I did a few days temping at Tiketek. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Adverse weather with no Government Agency warnings not to travel. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Easy as. Can never get a refund on tickets and/or speak to someone within Ticketek. . Send them an inquiry many times and they are not answering! Please comply with any stated ticket limit for this event. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Sell tickets directly from your Ticketek Account. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Where You have not been physically examined by a Doctor prior to the date of the Booking. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). (Receipt required for Doctors note refund up to 50 or equivalent).
Terms & Conditions of Sale | Ticketek Australia Many of us haven't booked on line since COVID started, The site is worse than I remember. You may also wish to resell your tickets if you cannot use them. I received an error message after purchasing tickets. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! If enough people do it they'll be investigated. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. If could give a minus 10 score I would. Armed Forces Naval Service, Marines, Army or Air Force. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. NEVER NEVER again. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star!
Ticketek Marketplace - Buy and Sell Tickets You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. To read more about Covid-19 please visit our dedicated page here. Scalping 18. If there is a financial failure of any Transport provider. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). A doctor cannot be You or a member of Your family. Proof that the passport has been reported to and cancelled by your Government Agency. I paid the additional cost in checkout for refundable tickets. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Abhorrently bad process for handling refunds and rescheduling due to illness. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets.
Ticketek Marketplace - Buy and Sell Tickets I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system.
Find out how we combat fake reviews. Sell tickets directly from your Ticketek Account. I've purchased a ticket and my event is tonight! We missed the show! Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Then I looked on Trustpilot at their reviews and really started to worry!
Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand It goes against our guidelines to offer incentives for reviews.
Ticketek Australia Reviews | Read Customer Service Reviews of premier Finally got an answer from them when I contacted fair trading to help. There is no customer service centre you can call, just an automated voice call telling you to email. Anyone can write a Trustpilot review. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Hands down. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Confirmation of failure or disruption of the public transport. means an unforeseen circumstance completely outside. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets.
Sell Ticketek tickets | Tixel Can I purchase multiple orders in one transaction? Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. To read more about Covid-19 please visit our dedicated page here. What to do?? I just resold a ticketek ticket on Tixel. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! You may also wish to resell your tickets if you cannot use them. This meant that I had to sit & concert was standing room only. We may consider other Emergency Circumstances at our discretion. A copy of the travel warning from the Government Agency. I replied and asked for a direct line or email address to speak to management/no reply since. Sick relative? Suncorp Stadium
This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ticketek Australia you're a pathetic poor excuse for a company. What happens to my money when I buy a ticket? Would I ever get the tickets! (Receipt required for Doctors note refund up to $100 or equivalent). 2023 ProductReview.com.au Pty. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? They do but its retarded.
Ticketek Marketplace I have now been trying for a refund for 6 months. Website doesn't work. means an unforeseen circumstance completely outside. I recognise the terms of service were available, but nobody reads those. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Pleased to meet you, won't you guess my name? Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. But the thing is, they didn't. Create an account to follow your favorite communities and start taking part in conversations. Attend participate in, take part in, use, or be present at. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the.