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On November 15, 2022, presale tickets to US dates for Taylor Swift's highly anticipated The Eras Tour went live on Ticketmaster's official website for registered fans. Hi. headerBidderBack('a9'); headerBidderBack('a9'); if ( vastParams.has( 'cust_params' ) ) { }] // Update the playlist item. video_id: decodeURIComponent( "zYfKLs96" ), var custParams = new URLSearchParams( vastParams.get( 'cust_params' ) ); } else if ( bidder === 'ix' ) { The presale for the highly anticipated Taylor Swift "Eras" tour began on Tuesday, and it was a fiasco for Ticketmaster, with errors galore. name: jwInfo.title, var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); Part of the a360media Entertainment Group. window.permutive.track("VideoLoad", { custParams.set( 'iris_context', data.context.join(',')); "Ticketmaster is in fact not a sexy baby," one fan says as the ticket site cites "historically unprecedented" demand for the 2023 Eras tour. apstag.fetchBids({ // Get main item context data Plenty of people didn't get codes because they capped it at their own chosen number. console.log("Permutive video play"); console.log( 'AMI jwp IX Bids', new Date().getTime(), demand.preroll[0].targeting ); So we built a massive robot to protect fans from the thousands of scalper bots trying to scoop up tickets. } The Capital One sale, which requires a Capital One credit card, was originally scheduled for 2 p.m. local time on Tuesday but has been pushed back to 2 p.m. local time on Wednesday instead. // get the booleans from the object Ticketmaster introduced the Verified Fan program in 2017. (0.75 >= progress && false === window.adlock_75) || The tour, which kicks off in March 2023, is the 32-year-old singer's biggest U.S. stadium tour ever. Ticketmaster is facing increased scrutiny after bungling sales for Taylor Swift's Eras tour. Fans of Taylor Swift were in a war with bots to get their hands on highly coveted tickets to the singer's Eras tour, a major shareholder in Ticketmaster has revealed. enriched_data:{ keywords: jwInfo.tags.split(","), //keywords for the page tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name Like in the same way getting something in the wrong way would feel bad, it's the same with this. . The coveted tickets went on presale Tuesday, and fans are. Ticketmaster designed our fan-first technology to separate actual, human fans from the bots and scalpers trying to cheat their way to tickets. }, type: "video", enriched_data:{ } if ( window.jwpDef[vHash].advertising.schedule ) { She explained: "I don't feel good to have tickets anymore. vastURL.search = vastParams.toString(); console.log("Permutive video play progress " + progress); type: "video", // request and what amazonSlots to request from the ad server "Like, y'all picked the demand yourselves. var custParams = new URLSearchParams(); Taylor Swift blasts Ticketmaster for 'Eras' tour rollout On Monday, many fans shared screenshots of the email from Ticketmaster on social media and celebrated the possibility that they. keywords: jwInfo.tags.split(","), //keywords for the page } I can't wait to see you on tour in 7/22 I love you!!! video: { The selling outlet said: We want to apologize to Taylor and all of her fans especially those who had a terrible experience trying to purchase tickets. Access codes are not required to shop for tickets during the Public Onsale. } else { // Replace the server url with the context data (this is for simple ad requests), enriched_data:{ offset: "pre" var pct = Math.round( e.position ); Fees. ", 24/7 coverage of breaking news and live events. url = vastURL.toString(); } ); }).on('mute', (e) => { A record-breaking 3.5 million people registered for the presale, with two million verified customers remaining stuck in queues for hours and failing to purchase tickets. }); Plenty of people didn't get codes because they capped it at their own chosen number. Usual $60 nosebleed seats are reportedly being resold for $700. However, please note this does not mean you are guaranteed to receive an access code. ", READ MORE | Taylor Swift announces 'Eras' tour: 'It's a journey through all of my musical eras of my career', However, Ticketmaster told CNN Business that the "site is not down" and that "people are actively purchasing tickets. }, pubId: 'Direct' during registration. I can't. } setCookie('utm_source', utm_source, {expires:1800, path: '/'}); if ( requestManager.adserverRequestSent === true ) { // skip if the video was paused and trying to resume console.log( "AMI jwp IX callback", demand ); published_at: new Date(jwInfo.pubdate).toISOString() It wasn't unprecedented. creative_name: window.adInfo.adtitle, publisherId: "6036076", Also, due to demand receiving a code does not guarantee you will be able to purchase the exact tickets you want. var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); The ticket sales business published a statement when fans were left frustrated as their website repeatedly crashed when they were logging on to try and nab a ticket to see Taylor. Please note, tickets are available on a first-come, first-served basis. type: "video", video_id: decodeURIComponent( "zYfKLs96" ), resolve( url ); Customers turned to Twitter to complain about Ticketmaster not loading or allowing them to access tickets, despite having a pre-sale code for verified fans. tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name You are only able to request tickets for the date for which you received an invitation. With our unique fan-first technology, every registrant is reviewed to make sure they are real fans who are interested in attending the show. published_at: new Date(jwInfo.pubdate).toISOString() duration: Math.round(jwInfo.duration), // in seconds placementId: 'Open Auction', You will receive an access code via text message prior to the sale. var vastParams = new URLSearchParams( vastURL.search ); Any presale codes and links should continue to work at the new time, Ticketmaster said. ad_id: window.adInfo.adId, })(); Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrows public on-sale for Taylor Swift | The Eras Tour has been cancelled, a tweet from the ticket agency read on Thursday. The devastated music lover splashed out the shocking amount after finding herself embroiled in the recent ticket sales debacle that played out when the chart-topping star put her latest batch of her Eras tour dates on sale. Talking to Insider about the whole experience Paige now admits she has regrets over spending such a large amount to buy tickets to see Taylor. IE 11 is not supported. The desperate fan went to all possible lengths to secure herself a presale access code, including purchasing merchandise and streaming music videos in an attempt to secure tickets to see Taylor perform live for the first time. } }).on('complete', (e) => { }, } After all, its the intangibles that elevate Swift into the stratosphere of our pop culture planet, allowing the 24-year old singer-songwriter to orbit in a more rarified air. } description: jwInfo.description, Taylor Swift ticket sales weren't too swift on Tuesday morning. var el = decodeURIComponent( 'jwplayer_zYfKLs96_zhNYySv2_div' ); "If you are currently in a queue, please hang tight - queues are moving and we are working to get fans through as quickly as possible.". if ( window.amiPlayersData && window.amiPlayersData[ this.id ] ) { creative_name: window.adInfo.adtitle, utm_medium = adsParseUrlParams( 'utm_medium' ); } } return item; Hi! For a faster checkout, make sure your billing address and credit card information is up to date prior the start of the presale. video: { Based on information and belief, Ticketmaster has effectuated this anticompetitive scheme by forcing fans of musicians to exclusively use Ticketmaster for presale and sales prices, which are above what a competitive market price would be, the suit alleges. language:"English", //language of the content I feel like I did something impulsive in panic mode, and I am disappointed in Ticketmaster and Live Nation for letting it get to this point of just being a complete frenzy. duration: Math.round(window.adInfo.duration), window.jwpBids[vHash].ixBids = demand.preroll[0].targeting.price; if ( 0.5 === progress ) { (we will be fixing nothing)", Its me! Due to demand, after entering your code you may experience a longer than usual wait time during the ticket search. // return true if all bidders have returned name: jwInfo.title, utm_source = getCookie('utm_source'); progress: Number(progress), }, }); As Swifties waited their turn, several became frustrated after meeting technical difficulties. Her performance skills and vocal ability is so underrated, and her songwriting and ability to convey her stories to us is unequivocally the best in category. Best believe our party is Taylor-made for ultimate fans. requestManager.a9 = true; Additionally, should you receive an error, double-check you entered the code exactly as it appears in the text (case sensitive) you receive or that you are signed in using the account you registered with. window.lock_100 = false; If the email included at the top of the registration form is not yours, this is your tip to Log Out to begin a new registration with your Ticketmaster account. vastParams.set( 'cust_params', custParams.toString() ); video: { Our system aims to prevent these big and bad bots from buying up all of the tickets just to resell them at extremely high prices. 1 debut single, Shake It Off, shes ready to blaze into the next phase of her still-young career, where shell continue to dance like no ones watching, write like she stole our collective diary, and inevitably soar to ever-greater heights. if ( window.amiPlayersData[id]['m3'] === false && pct >= 3 ) { }); I'm embarrassed I did it, I regret it". It says its invalid. play_id: el, //this will stay constant for all of the events emitted during the same video play }, We want to apologize to Taylor and all of her fans especially those who had a terrible experience trying to purchase tickets, read thetweet. language: "English", //language of the content "The. Buyers are only allowed to purchase six tickets at a time. Swifts representatives and Live Nation Entertainment did not immediately respond to requests for comment. } var progress = (e.currentTime/e.duration).toFixed(2); As Swifties waited . In a . Registration closes on Tuesday, January 23 at 10AM PT/1PM ET. For access to all our exclusive celebrity videos and interviews Subscribe on YouTube! window.lock_75 = true; tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name The presale tickets were only for so-called verified Swift fans, aimed at ensuring that loyal Swifties can get tickets to the stars big show through a special presale code. "fullscreen on" : "fullscreen off", video: { video: { if ( videoParams.advertising ) { The All Too Well songstress, 32, announced earlier this month that she was embarking on her first concert tour in nearly five years, leading more than 3 million eager fans to register for Ticketmasters Verified Fan presale. Just a girl On hold with @ticketmaster trying to get @taylorswift tickets, Sarah Michelle Gellar wrote via Instagram on Thursday, referencing Julia RobertsNotting Hillmonologue. type: "video", . // handler for header bidder responses }); Im the problem its me!We apologize for the technical issues occurring during the Taylor Swift Verified Fan Presale! A desperate Taylor Swift fan who forked out over $5.5k to secure tickets to see her idol on tour has admitted to feeling that she no longer wants to go and 'regrets' the purchase The. Pre-sales for a handful of dates on the singer's new tour began Tuesday. }; if ( adsParseUrlParams( 'utm_campaign' ) || typeof getCookie('utm_campaign') !== 'undefined' ) { Ticketmaster also issued an apology last month to Swift and her fans on social media and in astatementto NBC News. title: window.adInfo.adtitle, (The Verified Fan program is a lottery system that allows music fans to secure concert tickets before the general on-sale date.). var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); }).on('ready', (e) => { } resolve( url ); they need better systems, fans get let down time after time. Taylor Swift in ConcertShe is, quite simply, a global superstar. The singer's sixth concert tourher first since 2018has seen increased demand coming off the. } For an optimal experience visit our site on another browser. Ticketmaster messed with the wrong fan base.. if ( typeof apstag == 'object' && apstag ) { They then outlined a series of reasons for the failure to deliver a reliable sale, admitting that their technical infrastructure was not up to the task. Know your Ticketmaster password, or reset your password in advance. If YOU are waiting theres no hope for mortals. "It's me! }); // If bidding fails, use unmodified playlist item. function headerBidderBack( bidder ) { var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); anId: '928572', To provide a smooth experience for cardholders and address the historic demand for tickets, Capital One Cardholder Presale has been rescheduled to Wednesday, 11/16 at 2pm local venue time for all shows. We hope you can Shake It Off because You're On Your Own, Kid. Taylor Swift fans are suing Live Nation Entertainment, the parent company for Ticketmaster, following the presale debacle last month for her 2023 "The Eras Tour.". You may have maxed out your ticket limit. And some fans wanted Ticketmaster to waive its infamous service fees. } tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name m10: false }, 500); There's some bad blood brewing between Taylor Swift fans and Ticketmaster. Taylor Swift ticket sales weren't too swift on Tuesday morning. Turn on desktop notifications for breaking stories about interest? "We apologize for the technical issues occurring during the Taylor Swift Verified Fan Presale! There have been some shifts in timing for the presale. Ticketmaster tweeted a statement that cited "historically unprecedented demand" for tickets, saying "millions" of people were attempting to buy them. if ( window.jwpDef[vHash].advertising.schedule[0].tag ) { window.adlock_25 = true; While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged. duration: Math.round(jwInfo.duration), // in seconds } Taylor Swift is a seven-time GRAMMY winner, and the youngest recipient in history of the music industrys highest honor, the GRAMMY Award for Album of the Year. Taylor Swift tickets went on presale Tuesday, but fans are reporting the Ticketmaster site appears to be crashing or down. } else { duration: Math.round(jwInfo.duration), // in seconds Taylor Swift broke her silence on the Ticketmaster ticket sale fiasco Friday. window.lock_75 = false; All rights reserved. // if all bidders are back, send the request to the ad server Also, I used the link from the text just on a desktop. clearInterval(checkJWReady); All presale codes and links sent via text will still work at that time, according to Ticketmaster. utm_campaign = getCookie('utm_campaign'); Should you receive an error, double-check you entered the access code exactly as it appears in the text you receive or that you are signed in using the account you registered with. Go to the registration siteprovide from your venue email, and connect your Ticketmaster account, or create a new account during registration. video_type: "instream" //outstream } ); window.adlock_100 = true; ITS MY BIRTHDAY THAT DAY AND I LOVE T.S., april 28th better hurry up!! } "When Taylor said 'I think there's been a glitch' she was talking about the Ticketmaster verified fan presale for The Eras Tour," one fan said. "Ticketmaster is a multi BILLION dollar company. keywords: jwInfo.tags.split(","), //keywords for the page utms.utm_medium = utm_medium; keywords: jwInfo.tags.split(","), //keywords for the page play_id: el, //this will stay constant for all of the events emitted during the same video play While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged. The. Or by navigating to the user icon in the top right. console.log("Permutive video event:", e); "Fans who have received a code to the TaylorSwiftTix Presale should login and access the queue through the link they received via text rather than entering through the Ticketmaster homepage,". published_at: new Date(jwInfo.pubdate).toISOString() // return early if request to adserver is already sent if ( 0.5 >= progress ) { This means that we may include adverts from us and third parties based on our knowledge of you.
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