The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Are you interested in helping us shape the future of work and life for organizations, people and their families? Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. We are not an agent or representative of any employer. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Location: San Juan, Puerto Rico. There is no travel required for this position. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. At Alight, we are reimagining how people and organizations thrive. * Excellent communication & collaboration skills with strong ability to empathize with customers We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Help make it more accurate by adding yours. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. In addition to a base salary, this position may be bonus eligible. We strive for Excellence Every Day by collaborating with our clients and colleagues. Reporting Relationships Customer Care Representative Human Resources. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Learn more about our customer care offices. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. READ MORE Important information: * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The mission of our customer care teams exemplifies the need for human understanding. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. 2023 We reward continuous improvement and encourage you to own your own development. Additional pay could include bonus, stock, commission, profit sharing or tips. We're always looking for great talent. Our story starts with a simple universal truth: Every business is a people business. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Help us reimagine how people and organizations thrive! You will be notified during the hiring process which checks are required by the position. * Bilingual (English/Spanish) is a plus Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Our story starts with a simple universal truth: Every business is a people business. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Our people are our greatest assets at Alight Solutions because People Matter! Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Interested in Workday positions? The estimated base pay is $36,558 per year. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Posting id: 823465203. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Alight Easy 1-Click Apply. View similar Customer Service / Guest Services jobs below. We want towelcome you to learn more aboutAlight and our Customer Care team. Job Details. Communicating with customers through various channels. It's why we're so driven to connect passion with purpose. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! * A demonstrated successful work history in customer service, insurance, or related field. * Call Center and Hospitality experience preferred. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Location This employer has claimed their Employer Profile and is engaged in the Glassdoor community. * Strong attention to detail with critical thinking skills The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Customer Care Representative Human Resources. Apply online instantly. Be Real with Alight and help us re-imagine how people and organizations thrive. Training will begin for this class on Monday, May 1st Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. * Be kind and compassionate Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Our story starts with a simple universal truth: Every business is a people business. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia We strive for Excellence Every Day by collaborating with our clients and colleagues. * Demonstrate a high level of confidentiality and professionalism Alight - 3.1 San Juan, PR. Mid Level At Alight Solutions, we are reimaging how people and organizations thrive. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? You are At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. If so, you've come to the right place. Their job is to help ensure customer satisfaction. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. At Alight, we believe a company's success starts with its people. See our awards. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. This role is designed for people who have strong empathy and communication skills. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. These teams are a critical component of Alights health care,retirement and HR-delivery services. HDHP or PPO available., At Alight, we believe a companys success starts with its people. You have successfully created a new job alert. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Acknowledging and resolving customer complaints. Alight Solutions Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. Join our team. * Initiate new leave cases in our system Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. You can also receive alerts via instant message. Because transformation takes a workforce. Because transformation takes a workforce. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. To deliver on this purpose, we do things differently. The mission of our customer care teams exemplifies the need for humanunderstanding. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Carry out monitoring visits to verify information provided by . GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! This program provides you with the foundation you need to lead to a path of success. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Averages based on self-reported salaries. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Learn more at . At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Alight Easy 1-Click Apply. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Cons * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. . By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. It is a very convenient Job I have ever worked. People can always trust us to say what we mean and depend on us to do what we say. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . See office directory Si es as , entonces ReedGroup es para ti! Health insurance is either BCBSIL or Kaiser depending on where you are located. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Full Time Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Please note that all salary figures . The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Customer Care Representative Resume Examples. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Insurance Health insurance Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Benefits . You will be notified during the hiring process which checks are required by the position. Benefits start on your first day of employment, Programs & activities that give back to our. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Alight believes diversity should be visible, valued, and sustained throughout the organization. Get hired today! By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. They may often give instructions by phone and besides performing clerical tasks, they also assist . We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. This position supports Alight s benefits administration and HR BPO platform businesses. Apply for Sr. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Accurately documenting all conversations and actions taken on each interaction. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. 26 Alight Customer Care Representative jobs available on Indeed.com. The mission of our customer care teams exemplifies the need for humanunderstanding. All Rights Reserved. Take the first step today by joining our talent community. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. The estimated base pay is $36,558 per year. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Work-Life Balance At Alight, we are reimagining how people and organizations thrive. Customer Service / Guest Services, Part-Time We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Key Duties & Responsibilities. Our people are our greatest assets at Alight Solutions because People Matter! At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization.
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