Limitations apply. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. Please note that this is a U.S. government regulation over which Holland America Line has no control. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Visithollandamerica.com for more information. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. Depending on the handset and the carrier the user may be required to select Roam on the handset. progressive jackpots to a parade of poker games is there for your enjoyment. I didnt know how we would spend the OBC I had. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. So it was tough to spend it all! However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. Unsure of your next cruise? For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. We cannot process refunds on these cards. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. Pack shoes on top of other contentsin your baggage to expedite the screening process. While some credits are The card can only be settled for the amount of the pre-paid Gift Card. IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. For questions about your service or about billing, please contact your home network customer service. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) LauraS CC Help Jenn This includes payment of all costs related to arrangements to obtain entry to the countries you visit. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. All other questions and concerns regarding air arrangements should be directed to your travel advisor. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. In order to make returning home as smooth and easy as possible, please take note of the following tips. In fact I had like a $3.00 credit still on card from casino last evening of one cruise and they called me twice to come cash it out! Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Offer excludes Specialty Dining Events in Pinnacle Grill such as Sel de Mer, A Taste of De Librije and Cellar Master Dinner. WebAn envelope. CC Help Jenn Please contact Guest Services for more details. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. Boarding may be denied or fines may be levied against those guests without proper documentation. Alaska Bonus Offers: Eligible Alaska cruises to and/or from Vancouver, Glacier Bay cruises and cruisetours (excludes cruisetour Y3-Y6) booked October 14, 2022, through November 15, 2022, receive one (1) Shore Excursion credit redeemable for a White Pass Summit Scenic Railroad shore excursion per person per booking. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. Reservations and dining times will be available to pre-reserve. I never knew this. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. I know because I checked. WebOnboard Credit Kicker through this offer is available in the following amounts: US$100 per person (US$200 per stateroom) for guests booked on a 6- to 9-day cruise; US$150 per person (US$300 per stateroom) for guests booked on an Alaska cruisetour or 10- to 20-day cruise; US$200 per person (US$400 per stateroom) for guests booked on a 21+ day From attire and handbags to sparkling jewelry, we have a variety of products to choose from. Transfers are available to Flight Ease guests and to guests who have independent flight plans. I take the cash as well. That is ridiculous. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. It indicates the ability to send an email. I know because I checked. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. of getting by a scooter left in a hallway. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. Rather than adding extra to hotel service charge, you can also donate to crew fund. Unused TA credits were credited back to our credit card at the end of the cruise. Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. If you plan to bring a service animal, you must call our Guest AccessibilityDepartment. Holland America Line offers a wide range of award-winning shore excursions, providing priceless experiences at destinations around the world. It doesn't go by each person unless you have set up separate accounts. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Further information will be provided on board. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. HAL reserves the right to apply this price protection and offer at its discretion. The luggage tags are clearly marked with your ship name. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. What have people been experiencing lately using OBC towards gratuities? its most convenient for you, 24/7. No exceptions will be made. We are equally passionate about protecting and preserving the pristine destinations that we visit. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. :D. I understand that. For this reason, Holland America Line has size and weight guidelines for scooters. Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. Download :). If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. Registering a credit or debit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. Representatives are available 24 hours a day, 7 days a week and 365 days a year. If you choose, you may settle your account on board with cash, and some folks also choose to use a debit card. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. This will help prevent delays in obtaining pre During the voyage, a safe to store your valuables and important documents is available in your stateroom. Its funny you say this-we are going on a Celebrity cruise in March in a Sky suite with all 4 perks included. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Times and locations can be found listed in Navigator and the When & Where program. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. Line ship. Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. I got all three answers, the last of which (from Seattle) was all "use it or lose it". At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. View current Health Protocolsand Testing and Vaccination FAQs. Registration is free and there is no obligation to bid. If you reside in the UK please visit. Each item is authentic and many are branded with designer names you have come to trust. We are on the Rotterdam in July and want to make sure we don't leave money on the table. An additional charge may be applied. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. We have some from HAL; some from TA and also our CCL stocks. One cruise last year had over $900 OBC and hotel service charges definitely were paid with it as well as some gambling, spa services, specialty restaurants, OB shop purchases, and of course bar bills. Table number and table size are on request only, and will be assigned by the Maitre d' on board. So far we have never seen any missing OBCs. Please print out Express Docs including Boarding Pass prior to your sail date. Please Note: This online procedure must be completed prior to your sail date. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests. The Elite Beverage Package includes wine, beer, spirits, cocktails, non-alcoholic beverages, sodas, bottled water (sparkling or still, 400ml or less) and coffee. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. A gamut of games from sizzling slots with hugeprogressive jackpots to a parade of poker games is there for your enjoyment. Every charge against your room bill, including the hotel service, can have your OBC used on it. The only exception is cash for gambling. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. Book and save with our Have It All cruise fare. Enjoy the timless elegance of ocean travel. Just to confirm-- we can use OBC for the daily service charge? Call us toll-free at 1-888-425-9376 or 206-626-7320. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. So I inquired as to how much of it was "use it or lose it" and how much would be refundable. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. Professional, local guides and independent tour operators that meet our high standards lead each tour. Leave copies of your passport, electronic airline tickets, traveler checks and any credit cards you plan to use with a family member or trusted friend. Please note that fees and visa requirements are subject to change without notice. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! No internet purchase required to download or use on board. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. It is also your access card to your stateroom. She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. A nonrefundable Service Charge of 18% of purchase will be automatically added to optional purchases of beverage packages, drinks, dining room and specialty dining, private events, and other elected products, services or amenities provided to guests that are not included in the Cruise Fare. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov. U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Local Sales Taxes Applied where required. Discussed here very regularly. Manage your cruise with our free app! Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Last month they applied our OBC (all of it was from HAL directly) to our daily hotel service charge. We always use our Holland OBC first, then if we have any left, it gets With RCCL there was no hold, I gave my creditcard number and that was it. Listen to the menu and select the number that corresponds to the ship you are calling. We are privileged to transport guests to every corner of the world. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. On Dressy Nightswe take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Vaccination requirements change frequently. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. It also shows you how to correctly put on your lifejacket. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. You will need to provide health certificate documentation for the animal in your ports of call. Special life jackets are available for children and infants. Whether you are interested in a cooking class with a local chef, a private car complete with driver and guide, or a chance to encounter wildlife up close, Holland America Line offers a shore excursion designed for you. in the bar, lounge or pool areas. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Please call the Guest Accessibility Department for detailed information. (See section for Bags VIP Luggage Delivery below for details.). An curved arrow pointing right. The OBC is like an initial deposit. For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. Holland America Line has announced that its running a special offer for members of the United States military. This should be done well in advance of travel at a Customs office near your home. You may select to print as many as you need for your vacation. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Other exclusions and terms may apply; void where prohibited. Your seating assignment will be noted on your guest card upon boarding. As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. and souvenir bar glass at any bar. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. All onboard purchases and services are charged to your account by using your stateroom keycard. You will be able to leave a comment after signing in, By Bear in mind that the screening process for any point of embarkation is similar to that at an airport. The point that I was making is that had she not had an AE, they probably wouldn't be able to hold it on a regular card because she had just paid for the cruise and airfare for all seven of us and a (typical/average) regular credit card may not have had that high of a limit. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. Discover ancient cities, seaside towns and a rich culinary tradition. This will help prevent delays in obtaining pre-authorization on board. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. Have It All Early Booking Bonus Offer (Early Booking Bonus Offer) is available for a limited time, on a first-come, first-served basis, to the first guests who make a new booking in connection with the Early Booking Bonus Offer while it is available. I appreciate the info above, being relatively new to HAL. We don't do spa or specialty dining. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. Kids: Painting Picassos, parachute playtime, songs and stories along with theme parties Cosmic Cruisers, Dino-Mite Night and Ships Ahoy Pirate Treasure Hunt Adventure keep our junior cruisers ages 3 - 6 years entertained. Please don't blame me if this turns out not to be true, I'm just relaying what I was told. Therefore I will have to have a hold put on my card for $420X6. Yellow Fever: Many Yellow Fever immunization requirements are based on traveling from one infected or endemic country to another. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. Please Note:For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. To celebrate Holland Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. How about a wine package or two? Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. Onboard credit is a popular booking bonus, offered during a cruise sale instead of (or in conjunction with) price drops, reduced deposits and other free perks. Visit hollandamerica.com for more information. The representatives will help you with luggage tags. No, they don't hold any funds; they decrease your available credit. Can it go towards a pre-excursion hotel/transfers arranged thru HAL? Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. Holland America Line will assist in filling prescriptions. Yes, you are correct. Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. You should have it available at the gangway when disembarking so please. I'm sure there is more but that's what I can think of off the top of my head. Other restrictions and exclusions may apply. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. Whenever possible, wereuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. Every cruise ship I'm been on has a cash machine and I've never seen it down. Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. From the moment you step aboard one of our spacious, mid-sized ships, you'll feel the difference. It also gives me spending money on the way home! Any and. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. You can learn about your itinerarys ports of call with our Explorations Central programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament! Imagine your on board account is a checking account like at your bank. Cooking facilities onboard are not considered kosher. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. if you have and inside stateroom do you have to pay for laundry service? Beach Towels to take ashore will be available upon arrival at the Gangway.
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