Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. 3. Your agreement end date is not until 10/31/2021. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. I would like to help you further in this matter but haven't been able to identify your account. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. They said usually they will refund the retainer one month after the lease is over. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. They would not remove the items that I didn't want. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. I told you my account number is 9054006! But when It comes to a refund retainer. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Such companies should not exist. I am so frustrated. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Companies can ask for reviews via automatic invitations. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. This is really bad customer service. but when u need support / CS to talk and solve ur problems its literally non existant. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. If you refuse to pay their bogus invoices they will send you to collections. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. 8. [protected]@regus.com but did not receive reply. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. They charge your card for amounts more than stipulated on invoices! I asked a receptionist to help my issue to the Regus help desk. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. The reason why we're asking all our customers to provide details online is to prevent fraud. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I posted the review here and Sandra replied to me. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. We appreciate your business. Once they sell you something that will be the end of you being treated as a valued customer. This does not affect customers who have a permanent space as these are reserved specifically for them. This course is a must for every manager who aspires to be a leader and a success in his or her career. All rights reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks again for your comments which help us improve. You will regret signing with Regus. Repeated attempts to contact Customer Service have been blown off or ignored completely. One time I was waiting on the phone for almost three hours. Regus always emphasized that it keeps its policy. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Regus Office rented: Wisma Atria Singapore Regus Online Account But the Regus does not have flexibilities, nor willing to retain long term tenants. October 8 For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. So last week I logged in to cancel my membership. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Manage all of your workspace and business needs. Regus Business Centre | Better Business Bureau Profile Give your team a place to focus, thrive, and grow, while we take care of all the details. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. For clarity, you were also charged a retainer top up. Thank you, Lorraine Brule Global Customer Service at Regus. Unacceptable billing practices. Originally, total costs 20k THB, but end up with 50k THB. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. I would love the opportunity to help further but havent been able to identify your account. With whom I spoke until now? This is a complete con, and scam through and through. They charge an excessive retainer fee. If it has been longer than 30 days, please get in touch so we can investigate further. The complaint has been investigated and resolved to the customers satisfaction. Company Name: Max Dragon Technology 25% off. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Office staff are always friendly. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Here are 8 tips for writing great reviews. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Regus Online Account Need to file a complaint? It is clean and smart and well organised. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Changes in an organization are about more than just policies. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. No staff available for contacting on the event day. Requesting your refund is easy. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Please email me at Lorraine.brule@regus.com with your company name and details. Location: Singapore Please could you send those details to me at lorraine.brule@regus.com so I can support you? I already enter my bank information twice. How BBB Processes Complaints and Reviews. Read Customer Service Reviews of www.regus.co.uk - Trustpilot This complaint was posted by a verified customer. GO LITERALLY ANYWHERE ELSE. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. We pay those as well. Why take the Change Management training from Reform Skills Inc? I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . At the end of your contract, they will automatically renew you without a signature and without consent. We found a responsible person where we inform her about the problem. This company bills you for services you do not use. It won't go in any direction! I couldn't get my retainer and called them. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. We have a team of specialists available 24/7 to help you find the best solution for your business. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. It is IMPOSSIBLE to get them to stop charging. Ts and Cs apply. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. 1. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Serviced Office Space at 9160 Forum Corporate Parkway | Regus You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Absolutely unacceptable behavior. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I would love the opportunity to help further but havent been able to identify your account. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. I have been renting an office space at Regus in Kings Hill for over 12m now. It is IMPOSSIBLE to get them to stop charging. They are scammers, and incredibly dishonest. I called them again, which procedure took my time for 3 hours. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. It took almost 2 months. Don't be fooled by that. They still continue to send invoices with no one responsible to be there to answer. I couldnt see your email address or Regus account reference in your message. We use dedicated people and clever technology to safeguard our platform. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! DO NOT give them your payment info, DO NOT sign with them. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Available for as little as a day, or as long as you need. I cannot stress enough the lack of professionalism and poor service. We also ensure all reviews are published without moderation. Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot You should receive your refund within 30 days after your end date. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Stay away!! I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. If you were to take direct space or a sublease you would also see these fees in your rent annually. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Get Regus can be contacted at (262) 832-3700. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Start checking the messages customers send you. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? I was using virtual office space. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. S. Where's gone them? Hey Sandra and Regus, just return my retainer back then I would not post anymore! truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Unfortunately, we're unable to help you because we don't have your account information. You will regret signing with Regus. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 Regus does not communicate with customers via telephone. Regus lacks personal approach The centre's staff are friendly and helpful. Requesting your refund is easy. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. It's an automated process. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Eventbrite page will show up only the start dates of all training sessions. Please note: Change Management is 1-day training program (Friday). We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. You should receive your refund within 30 days after your end date. Weve cut the cost of selected workspaces* for a limited time only. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Get help. Customer service is simply poor. There is non existent customer service department. It made me crazy and I asked him to talk with Myesha or Dom. Thats no big deal, makes sense. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I would recommend that anyone considering using this company to think again! they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Regards, Sandra Melody Head of Customer Services We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Regus are not transparent with their pricing. The company left an official comment to this complaint. And of course, they just charged me $244 for November. According to its policy, the retainer took 30 days to get back to the tenant. We found a responsible person where we inform her about the problem. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 2023 Trustpilot A/S. As you can see from your statement of account, available online (e.g. Trustpilot is assessing this review in accordance with our flagging process. Transparency is very important to us, and all services can be opted in/out through your online account. Kind regards, Lorraine BruleGlobal Customer Service at Regus. I couldnt see your email address or Regus account reference in your message. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay Remember me REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp
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