Read more hen we pay for them, not a week before! If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. The tickets were sold in October for 180, but so far I have not seen the money. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. This charge is in addition to the amount originally paid for the tickets. If you click on them we may earn a small commission. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. We are not involved in the actual transactions between Buyers and Sellers. Why can't I see my order or sale in my account? For example, if you bought tickets for the front row and ended up sitting near the back. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. What do the ticket split type options mean? The 'Payment' tab is automatically open. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. TicketNetwork. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. How much does Viagogo pay per year? By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Copyright viagogo Entertainment Inc 2023. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. 3.1 Accurate Descriptions. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Report. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. We endeavour to rearrange delivery with the customer or arrange a collection point. City and Colour Concert Tickets. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Viagogo is a secondary ticketing site. 6.6 No Agency. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. 3.3 Laws and Regulations. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. How can I change my bank details for my resale order? Please note this does not include any sales or value added tax that may be payable on viagogos fees. . Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. During this time, the Site will be temporarily unavailable. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. 2.10 Collecting Payment. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 4.2 Stolen Property. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Viagogo says it paid me in November, but it has not turned up in my account. We will also add sales or value added tax on our fees as applicable. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Be the first to hear about special offers. 3.2 Other Information. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. In April the Competition and Markets Authority (CMA) threatened it with legal action for. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). They are significantly safer th. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Do I have to pay a service charge if the service is poor? You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. I can't see my Resale tickets available to buy on the website. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. Here is what happened. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 2.4 Listing. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. What do the ticket split type options mean? The Scottish indie band Arab Strap said: Weve always been appalled by touting. Ireland 39 reviews. Viagogo Won't pay me for my sold tickets. 2.8 Notification. As shares tumble and costs soar Will the fast food giants ever deliver for investors? 2.9 a) Exception to Sellers Obligation to Confirm. How do I unsubscribe from your newsletter? The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. 2.12 Seller Payment. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. Yes No Contact Customer Support Regional Settings In this case they counted them as arrived the moment UPS scanned the tracking label. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. How do I delete my listing? The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Be the first to hear about special offers. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Check out our video below for advice on how to avoid ticketing scams. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. This content may be old or outdated. . Pay by PayPal, a free service to pay online without sharing your financial information. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Welcome to viagogo's online ticket exchange (the "Site"). My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. M.B, via email. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Find out more about salaries and benefits at Viagogo. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. viagogo Pay & benefits reviews Review this company. This is often referred to as mitigating your loss. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . This will be deducted from your next payment. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? 1.2 Ticketing Exchange. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. 5.2 Violations, Termination and Suspension. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts, Thrills without frills: New five-seater MG5 EV all-electric estate designed with 'keep it simple' maxim in mind, says RAY MASSEY, 'Copycat' scams now make up a THIRD of money fraud: Two victims tell us how they were fooled by people pretending to be a bank and a fashion influencer, Are your investments right for you? How to spot a fake, fraudulent or scam website. If youre not offered a refund, you dont have to accept this situation. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Ratings by category. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Please remember that you will not be paid for this sale. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. Join the 36,151 people who've already reviewed viagogo. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Additional information can be found in our FAQs and on the ticket details pages. So its not int he sellers interest to sell fakes or not actually have the ticket. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. 2.8 Pay & benefits. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Why can't I see my order or sale in my account? Follow these simple steps to get your money back if you've got a problem with your tickets, 2. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. How do I change the email address on my account? What ticket resellers must do From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Theres a problem with my wedding venue or supplier - what are my rights? 2.14 Substituted Seat Locations. Selling Mobile transfer tickets you bought on viagogo? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Affiliate links: If you take out a product This is Money may earn a commission. We may also first deduct any amount you owe us from any amount we owe you. Sellers: once your tickets have sold, viagogo charges a service fee. Red Hot Chili Peppers Tickets. I entered the incorrect email when registering, how do I change it? Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 4.3 Sellers Shall Not Include Promotional Material with Tickets. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. I entered the incorrect email when registering, how do I change it? The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Location. After you raised a dispute did paypal stop or refund deduction from card? Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Buyers: viagogo charges a service fee on top of the ticket price. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. From 17 January, it will have to make changes such as identifying when sellers are. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Can I deliver the tickets using a different delivery method? In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 5.1 Investigations. the price it is sold for on the primary market). This website is legit and very popular in selling tickets for all kinds of events. These steps apply to Personal accounts. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. Consumer rights is a division of Which? I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. . 6.7 Third Party Information. Click the more button to email us. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. 'This is the benefit of working with a regulated and trusted platform like Viagogo. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Thankfully, I have now managed to get to the bottom of it. The judge issued an injunction which prevents . When listing seated tickets, all tickets in the same listing must be consecutive seats.
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