We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. It goes against our guidelines to offer incentives for reviews. Please note, it is your responsibility to provide all the above-mentioned documents. It is entirely up to the Car Rental Company whether they decide to do so or not. Wisecars is an online vehicle rental broker. So you can bag the best deal with total flexibility to change your plans if you need to. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. I read other reviews from this company after this had happened and that is a common . A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Please note, under no circumstances is the fuel included in the rental price. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Please read carefully the terms of the Car Rental Agreement before signing it. If you cannot find the confirmation email, please contact us via our website. Honestly, never use third-party companies to rent a car. No way has this company got 4.5stars. When you rent a car, you will usually need deductiblecoverage. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Seamless booking experience and great price compared to all other websites. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Wisecars does not own or operate any Car Rental Companies. You can also find this information in the pick-up and drop-off details. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars flagged this review for containing harmful or illegal content.Read more. If not, you will need to purchase the cover at the car rental company counter. If you do not agree with any part of them, you must not proceed with your booking. There might be differences based on offers. Please note, it is your responsibility to provide all the above-mentioned documents. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Only when all documents are present and severe negligence can be excluded, a refund will be processed. In peak periods this may not be achievable. 2023 Wisecars. Please read the following to know what is included/excluded in our coverage offers. provided by the customer's credit card company. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. This information must be sent via email and give Wisecars the relevant details of the incident. Very easy process and had the best price on the internet. Some of this include complete insurance and others do not include it at all. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars will not sell or rent any personally identifiable information. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL We do not delete personal data on the request of a third party. They were cheap but the quality of the car was the worst I have ever seen on a used car. You can upgrade your car before you start your trip. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. If you're 65 or older, you may have to pay a senior driver fee. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. I'M TRULY IMPRESSED. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. In such circumstances, we will cancel your booking with no liability whatsoever. Expired or provisional licences will not be accepted. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Excellent! Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Access to and use of these images is restricted by terms and conditions of a separate license agreement. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. If you are late for your pick-up, you could lose your car. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. However, this is not true. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. So far I have found the experience of renting a car on this site to be very easy. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Special price and hope that it will be the same at location. All rights reserved. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Cancellation Protection can be purchased only at the time of booking and is not refundable. All persons driving the vehicle must be in possession of their driving license at all times. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. If you have any questions, please feel free to contact us. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. If you require additional drivers, please include them in your booking request. If you do not agree with any part of them, you must not proceed with your booking.
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