- Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . Do I have to pay for this visit? When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . I interviewed at Openreach (London, England) in Sep 2020. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Well arrange a convenient appointment when both you and the engineer are available. The fault is due to theft, loss or removal of equipment. Engineers from Openreach cut the telephone line while working in the street. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! That's usually four or five days a week between Monday and Sunday. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Asked 22 May 2022 12h52. This could be when: We only charge for repair work on a small number of fault reports. Moving home . Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest The fault isnt due to fair wear and tear. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. You'll find up-to-date details of all charges and pricing information in BT Price List. All in a day's work | 17 comments on LinkedIn document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Some advice for working as a Civil Engineer with Openreach When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Engineers from Openreach managed to cut our telephone line while they were working on our road. Log into order tracker using your BT ID or order reference and postcode. Openreach hiring Openreach Engineer - Trainee in London, England Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. He is very hard working and does things without needing to be asked. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Answered View answer in the context of this discussion Report post If you already have an ONT, its very quick to get connected. Openreach will then be in touch to arrange when they can complete the work at your premises. Interview. on We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. ", http://www.speedtest.net/my-result/3167201384. on Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. I need an engineer to come to my premises to fix a broadband fault. 10 reasons to work for BT Openreach - VERCIDA The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. The cookies is used to store the user consent for the cookies in the category "Necessary". We have a range of ways to get in touch for new and existing customers. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. These cookies ensure basic functionalities and security features of the website, anonymously. An engineer visit is requested, and no fault is found. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. How are the working hours at Openreach? | Indeed.com BT Phone Number for Customer Service & Broadband - Selectra RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. It was reported a yesterday (I think). Well remotely activate a port on the ONT. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. 26/04/2017. 22h52, Hi. They will try and get you . Micky37 This depends on the apprenticeship you are applying for. BT Openreach SFI2 Engineer Visits. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Starting salary is poor, but you'll reach the higher rate after 3 years. But heres a quick guide to the different installation terms we use, and the average timescales. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). What's the least amount of exercise we can get away with? Ex open reach engineer here, up until 5ish years ago. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Contact BT | Call us or chat online | BT Help Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Monday 9th June 2014. The fault is due to damage caused by someone at the customer's premises. Lost or stolen. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Openreach Civil Engineer Interview Questions | Glassdoor Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers This has been a nice experience and I wish the best to Arran in finding work.. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. 1. Have you got the head for heights needed to train as an engineer at In 1987 I began a career as a British Telecom Engineer. Read about our approach to external linking. Well, by fiddling around on the Internet you have found me! 30-03-2021 2. Solved: Invisible hole diggers - BT Community - BT Broadband 01-04-2021 Garry BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Engineer call outs and costs | BT Business Simon Donegani - CER / Field Insights - North England - Openreach Ask questions and share tips with other people 24 hours a day. However, you may visit "Cookie Settings" to provide a controlled consent. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. "These are the same workers who kept the country connected during the pandemic. By clicking Accept All, you consent to the use of ALL the cookies. Openreach creating 5,300 new jobs to speed fibre rollout BT to merge divisions, Openreach strike actions ends (adsbygoogle = window.adsbygoogle || []).push({}); The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. These cookies will be stored in your browser only with your consent. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. If the work is not complex, they'll carry out all the external work required. It says: Were very sorry about the problem with NJs broadband service. If you arent available, someone over 18 will need to be around. Work Experience. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Within 10 working days, Openreach will have completed their survey. as per usual ,engineers working across the road and our broadband goes down. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Working at Openreach: 444 Reviews | Indeed.com Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Man found dead after Abergwyngregyn river search named - BBC News Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. If you cant change your appointment, chat online or call us and we'll do it for you. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Depending on the provider and package you choose, you might be able to avoid paying for line installation. Job Responsibilities: Undertake poling when required Work on The BBC is not responsible for the content of external sites. Response was given fairly soon after initial slection. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. 30-03-2021 They'll aim to do this within 5 working days of you placing your order. Apprenticeships. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. 10 reasons to work for BT Openreach. Technical support. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. BT. BT on Twitter: "@richthestag I've checked with Openreach and they've . Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? 13h06, I just wanted to provide to the mods and@NeilO. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Well send you a text with your engineers name and mobile number. Is Openreach a Good Company to Work For? - How I Got The Job Openreach UK Rebranding All its Logos and Engineering Vans You might not need a visit, just the right advice and help to identify the problem! @bt_uk. BT Openreach What a great place to work! If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Instal a new Telephone Extension Socket Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Talk about pass the buck BT! 'Openreach' Engineer walked out after unable to re - BT Community Openreach field engineer at BT Review | RateMyApprenticeship Theyll aim to do this within 5 working days of you placing your order. It was reported a yesterday (I think). Those striking are largely Openreach engineers and call centre workers. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. This cookie is set by GDPR Cookie Consent plugin. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available We use cookies to optimize the website, no personal information is stored. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Russian minister laughed at for Ukraine war claims. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Normal for Openreach is 5 days a week 7.12hours a day. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. What is a Fibre to the Premises (FTTP) Service Identifier? But opting out of some of these cookies may affect your browsing experience. Ring sky told an engineer will come out in the next 48 hrs. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. This field is for validation purposes and should be left unchanged. & Broadcast. I know this because I have 26 years of experience tracing all kinds of faults. Huge 130m Boost for Grain's UK FTTP Broadband Rollout Just click on. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Well let you know how quickly you could be up and running when you order fibre broadband. Work programme gives an insight into life as an Openreach engineer. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Overtime is usually available so the minimum . Engineer installation | BT Help Skype involved a presentation, then a capability and suitability assessment. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Qube are employed directly by BT to do Internal Home Checks. Super helpful and knowledgeableman. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Clear a path to the main telephone socket, if you have one. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Civil's don't have to give the hrs travel time as you have to start at a yard.
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