Once your airline tickets have been issued, you must travel as per the itinerary in sequence as originally booked. There may be a requirement to carry out maintenance/building works on your cruise/hotel. If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). Celebrity Select DiningSM (open seating) is now offered fleet wide offering guests flexibility with their evening dining. Celebrity Cruises or RCL Cruises Ltd limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions. For bookings confirmed or amended on or after 1 July 2021: 6 to 14 days: 90%, 29 to 69 days: 50%, 70 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). Is Celebrity doing this to eliminate the price reduction refunds? Gallery . In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. Already booked? https://www.celebritycruises.com/gb/privacy-policy. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. While onboard, drones must be stored safely in the stateroom. We make every effort to ensure the content contained in our brochures and on our website is accurate. Whilst onboard our ships you may participate in recreational activities. Where you make a booking directly with us, the parties to the contract are yourself and either Celebrity Cruises Inc. of Miami, Florida or RCL Cruises Ltd. who shall accept legal responsibility for the proper performance of this contract as set out below, depending on which of those entities will be operating the cruise ship (Vessel) on which you sail (the Carrier). A letter can be legally affirmed or notarised by a practising solicitor, notary or commissioner for oaths for a fee. A chart -style decod-ing algorithm with two basic operations- substituting and attaching-is designed for the. You may contact our recommended visa agent; VisaCentral for advice and to purchase the most up to date visa requirements for your cruise. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. A. 5.7 What is your liability towards guests? Itineraries may change from time to time, both before and after your sailing departs. whether or not you've made your final payment and whether or not you actually have COVID-19. Please check with your airline for details. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. Please contact your Personal Cruise Specialist for further information. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives. Please note if you are sailing on a transatlantic cruise and you have booked a fly cruise package, that your luggage allowance will be limited to the lower allowance, specified by the airline. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. For more information, see https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic. Just be certain to have the rep email an updated booking confirmation showing the payment and $0 balance due. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. Your table number will be confirmed in your stateroom at the start of your cruise. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. The prices shown in this brochure show from prices. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. Should you wish to book this option, then please contact your travel agent or if booked directly with us please contact your Personal Cruise Specialist on 0344 493 2043 (calls cost 7p per minute plus your phone networks access charge) who will be happy to help you. For ships originating in Europe, Asia, Australia and South America the minimum drinking age limit is eighteen (18). If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. By continuing to browse the site, you agree to the use of cookies. We would strongly recommend that you contact your travel agent or an independent insurance broker for details of suitable policies. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees.. Additionally, we cannot accept liability for any business losses. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Celebrity cruises. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. We promise to respond in most cases to your request within a month of receiving your written request and in some cases may be permitted to charge a fee. At times, we may offer promotional GTY offers. You may then be left at any port or place at which the ship calls without us incurring any liability. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. Our descriptions may refer to activities that are available in the ports you are visiting. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). Not meeting any special request for any reason will not be a breach of contract. If we need any other personal details, we will inform you before we obtain them from you. For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. Here's how to cancel or postpone a cruise due to COVID-19. Whilst we and our suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that we/the supplier will be able to do so. When you pay you will be supplied with an ATOL Certificate. Full payment must be made 75 days prior to departure for most voyages. All Activity; Search; More . However, we will use only names and contact details for marketing purposes. A binding contract between us only comes into existence when we send out our Confirmation Invoice. Such disclosure of personal details will only be made if permitted by the Data Protection Act 2018 or General Data Protection Regulation (as applicable) and any associated legislation. Likewise, if any details change of your holiday that changes the details in the ATOL Certificate we will issue a new ATOL Certificate to you which will replace and supersede the previous one. Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. ** FOR TRAVEL AGENTS ONLY **Celebrity Central www.celebritycentral.co.uk is our easy to use travel agent website. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. Please note: The ability to pre-book your seats and complete online check-in varies between airlines and ticket class. Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. At Celebrity Cruises, we pride ourselves on the quality of our staff. Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter. Please see your Confirmation Invoice for further details of our recommended insurance broker. For guests making bookings onboard any of our ships, different deposit policies may apply. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question. Norwegian Cruise Line recently extended its final payment deadline through April 30, 2022, and to 60 days rather than the previous 160 days before sailing. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. Please request your preferred seating and table size at the time of booking. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations or the Montreal Convention. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that countrys VAT rules. If you book a cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. Special care must be taken of such items. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) We reserve the right to vary minimum age limits without notice where local laws require or where we deem it desirable or necessary. . If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. By using, participating in, engaging, or booking a recreational activity you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of any relevant legislation. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Call us at 800-338-4962 or . You have a choice of seatings for your meals in the Main Dining Room. Photo Via: Celebrity Cruises. Be advised that any refund due to you shall be paid to you within 14 days of cancellation of any booking. Authorities as well as applicable national authorities in other countries where you are travelling in advance of the date of any flight booking. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. 2.1 What about valuable or important items? We reserve the right to correct errors in both advertised and confirmed prices. 1.11 Can I make changes to my booking after it has been confirmed? It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. 4.3 What about Special Services/Requirements? Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. To ensure a healthy sailing, we request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. Further, if such failure to provide this information results in fines, surcharges or other financial penalty being imposed upon us, you will also be responsible for reimbursing us accordingly. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. If you do not have access to the Internet, please see your travel agent or contact your Personal Cruise Specialist if you have booked direct. 2.4 What should I do if my property is lost, delayed or damaged during air travel? This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you, or where the services or facilities are not advertised in our brochure or on the website, and we have not agreed to arrange them. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. The maximum we or the airline will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. The limit of our liability for death and personal injury for non - shipping incidents is limited to 400,000 SDRs (approximately 379,000). Changes to the last confirmed itinerary for your cruise may become necessary after you have departed from the UK for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID-19. Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. Please always check your confirmation invoice on receipt to ensure it includes all relevant details. You are required to follow all directions given to you by the staff on the tenders. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. No action is required on the part of guests or travel agents, and no cancellations will occur until the new final payment date. For ships originating in North America, the minimum drinking age is twenty-one (21). Drones are not to be operated onboard the ship at any time.2. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. 2.7 Are there any formal health requirements? 2022 RCL Cruises Ltd trading as Celebrity Cruises All Rights Reserved. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see section 5.10 below) or which do not have a significant detrimental effect. You must tell us about the problem as soon as possible. Guests holding non-British passports should check with relevant embassies. Claims must be made directly to your insurance company. We therefore recommend that you use a travel agent who offers their own financial security arrangements so that in the event that the travel agent becomes insolvent before we issue our confirmation invoice all monies that you have paid to that travel agent will be refunded to you. Find everything, but, what I wanted to know. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. Caribbean International and Celebrity Cruises Rebate Policy (FAQ's update 1 - 8/20/04) . It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. Individual staterooms may only be occupied solely by minors where such staterooms are adjacent (directly next door or opposite) to the stateroom of the parent or Legal Guardian of the minor. Such limits may vary with regard to persons with reduced mobility, pregnant travellers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. 1.3 What information must I provide to you and why? On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a minor) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). Where you book a fly cruise holiday through a travel agent, your travel agent shall provide you with the ATOL Certificate either on our behalf or on its own account. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The from prices are calculated using the lowest stateroom category available and this pricing may not be available on all sail dates shown. Affluent Media Group, a Dotdash Meredith company. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. Prices may change at any time, please either contact your travel agent or your Personal Cruise Specialist directly. flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. Please note: It may not be possible to confirm your flight details at this point. If you are a British citizen (including children and infants), you must have your own full 10-year (5 year for children) passport which is valid for at least 6 months after your expected return date to the UK. If your flight tickets have been issued, standard airline cancellation penalties will also apply. Celebrity Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above. We are new to Celebrity but seasoned cruisers (Elite with Princess.) There may be an exception to our standard transfer fees (see 1.11 below) for Onboard bookings, please ask for further details onboard. For all Celebrity sailings departing between December 1, 2021 and March 31, 2022, final payment will now not be due until 60 days prior to cruise departure (excluding contracted groups). While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. These fees are detailed in section 1.11. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with.