I have just today received the warning noticea day after my fine which I posted about yest.Ridiculous! This should be covered under the 14-day grace period for first offences. You will then be asked to pay the PCN. Is there a reference for your case which we could cite when making our case? When to appeal You then have 28. East Midlands Airport Meet & Greet Parking, Click here for further information on starting your appeal to the independent adjudicator, https://www.gov.uk/pay-dartford-crossing-charge, Bristol Airport Drop-off & Pick Up Charges, Stansted Airport Drop-off & Pick up Charges, https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal, CustomerService@dartford-crossing-charge.service.gov.uk, http://www.bbc.co.uk/news/uk-england-30633955. I rang to pay first the first thing the following morning but they refused to apply the payment against those crossings and said we would receive a fine. Okay so Im receiving penalties for a man who doesnt live at my house! It is a fact that, given the effort I made to try and pay the toll, the PCN is being issued because I did not have internet access, not because I was unwilling to make the effort to pay. My Online payment was charged twice. Do you know where the leglislation says that they can enforce the deadline of midnight the next day? You must appeal to the adjudicator within 28 days of the Notice of Rejection is received. this is not right for all of us, to be told by one of your employs, well im really sorry but our systems are down. This system has to be one of the worst conceived forms of moronism in whole government. (1). What an absolute scam, where does the money go from the fines? Careful about disabled use. These are legally enforceable and are fines issued by local authorities for infringements on public highways. They never said if you use dartford crossing, remember to register this vehicle! I already did the same 6 months ago, but because that was the first time I was given the 14 days to pay the original price, without penalty. Apparently it is, but you need to wait for the charge notice to be sent. Once I got to France, my phone would not work at all except on WiFi, and so I was unable to search online. I sent them a copy of the reciept and heard nothing more. My wife made a return trip with our boys 8 days ago and when I asked her if she had subsequently paid she said Oh ****, no, I forgot! Thank you Pete, How do I go about appealing. Pay now the standard crossing fee and you should be fine. 2. If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. Would be possible pay it now, or I have to pay the penalty? In many circumstances, parking tickets are not enforceable. If you lose your PCN, you can contact the Dart Charge customer service team for assistance. If the system is investigated, they will see we have only ever crossed once, and made one payment. :( Thank you. If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. Under my ownership, the . Hello Yes, this is true and we agree. I have a slightly different issue, I went through the tunnel on the 19th February but knowing I had to pay I set up an account when I arrived in Essex. You can complain to the authority because of poor signage, for example. Have appealed but not holding out much hope. If you dont pay by midnight the day after the crossing you will face a penalty. Motorists must pay a fee to use the tunnel, although exemptions exist. The 5 we paid is just sitting on an account to be used against future crossings. I can only hope and pray. Did not pay on our 1st crossing. but I was not able to pay on time the previous payment I informed them that their computer system had told me what to pay (5.00 return) and that I had paid it. I havent received any kind of notice through the post yet regarding the fine and it has been 12 days if I get a letter, does anyone know if I will still have to pay the fine, or will I then have 14 days to pay the toll as its a first offence? They charge an Admin fee! We forgot to pay immediately, as we had a very long journey the other side of the bridge but did pay when we remembered a week later. I also paid before getting fined, well you do when you suddenly remember after a holiday!! Yes, you have 24 hours to pay the charge after crossing the Dartford Crossing. We had money in hand ready to pay at booth but saw no booths or barriers so assumed toll had been dropped. The amount of time and distress is good grounds, I would imagine. No chance of that unless one is very, very patient. You sign up and it automatically pays the toll then sends you an invoice. I also would like to know if this may be a valid complaint to include in a represention, as well as my other issue with the PCN: And that is, I have received the Notice sometime after 17th of Sept., while absent from my address for 9 days. Who voted for the idiots who make these decisions? I would appreciate your help. Im about to do mine. So the following week we again went to IKEA, I told my other half that we needed to remember to pay the 2.50 but he reminded me that it was automatically taken so we no longer needed to worry. We have not heard this policy is changing. I have just got back from holiday today and have paid the two way toll charge of 5. If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. Hi -The 14-day period is from when the penalty charge is sent out so you should be fine. Like Manfred, I have no tablet, notebook or computer with me on my hoilday, only an smartphone without access to data in UK; and paying buy phone is not very easy for a person who dont live in UK. Local residents put up with enough and should not be put out further by the crossing. My advice? I have the same issue. so AFTER 21 DAY from the date written on the notification 19 Dec 2015 !!! I didnt even know about those charges as it was my first trip around London. I only knew about the payment of the crossing on the way back when I realised there were no toll booths and their were signs explaining I had to pay online before midnight. I would also suggest that as the 35 has already been paid, that you have good grounds for not paying anymore. eradicate the charge completely as we have paid for it via taxes and crossings hundreds of time over. Need more signs as to cost of fee and how to pay. I spoke to someone at the accounts department who did confirm that Id paid but I would still have to go through the standard appeals process What a complete waste of time Luckily I had kept the receipt & it was also confirmed in my bank statement. MoneyNerd Limiteds FCA Firm Reference Number is: 978681, You can check these details onhttps://register.fca.org.uk/s/. So the money has been taken. Motorists must pay a fee to use the tunnel, although exemptions exist. But when the government itself acts like this .!!!. I have an account I thought I had enough to cover my return journey but when I Checked my balance I was -0.37 surely I wont get a fine will I? Do I stand a chance in hell of succeeding if I appeal, or will they just say no and add another 35 onto the fine since it will take me over the two-week period when the fine is 35 instead of 70? I am the registered keeper and had been given a PCN before and as a first time, I was allowed to pay just the fee for crossing. This is a return to the days of King John. When I got to the barrier I explained to one of the men working there what had happened and expected that he would be able to help me turn around or lead me off I side road. If so what was the ruling? Very confused only just received letter nearly 8 weeks after so how can the pcn cancellation work now or will it still apply. I therefore find that the decision to issue PCN was not a properly exercised discretionary power as allowed for by the Regulations, and therefore procedural impropriety has occurred. How should I pay for a Dartford Crossing? If I do receive a PCN how do I ensure that it is linked to the payment I made? Phone them on their number 0300 3000120 and pay the original fee. Its not the extra 3 that they asked for, its the principle of the fact that it was their computer system that told me what to pay. Make it easy for people please. Dont trust HMG Agencies? I travelled from Brussels to Norwich. You can manually top up the account or set it to add funds automatically. Like many I remember crossing the bridge last year and had forgotten to pay when I arrived home, but at some point I do remember paying them something, but just couldnt find any evidence I certainly havent received any letters which they have suggested. I had no idea of the changes regarding Dartford crossing and subsequently forgot to pay for journey down on 6/2/16 and back on 8/2/16. The signs indicating the crossing are not clear at all, only showing a C sign but providing very little other information. The signs really need improving. Heres how to appeal if youve feel youve been issued an incorrect or unfair penalty charge. Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. ..DC- You have to wait for the penalty notice to see if you are offered the 2.50. Decision: Might be worth looking over bank statements again for the 5. why not just send people letter to pay 2.50 if they fail to pay within14 days then charge 35. b) The warning on the letter said that if not paid within 14 days it may be registered with County Court and a Court Order raised against me. The crossing fee will be added to the Penalty Charge Notice. At least waste as much of their time as possible with phone calls and letters, after all they are wasting your time. Thanks for your post pcn and well done on taking your case forward successfully. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. I would like to complain as I cant agree to pay the penalty. I had a long trip to make to the East of Germany with no internet access, so was unable to pay online until after midnight on the day following the crossing so potentially I will be issued with a penalty notice. Hi Pete, In order to appeal to the independent adjudicator, firstly you have to write a letter to Dart Charge in Leeds, using the postal system (in this day and age!) Else good bye 1050. Just been made aware that you have to pay to cross, sadly, the website doesnt prove you have crossed and owe a fee. Yes and please be aware that the phone lines will be open for shorter hours over the Christmas period, so you could ring up to find them closed and get a fine. Additionally, the signage is extremely poor and seems almost designed to generate fines. I agree Dave, I live in Switzerland and was caught out like yourself and I am currently finding out how and if, I can appeal. Every think else on your website but !! Delivery is usually deemed to be 2 working days after the date on the notice. Must be easier and more cost efficient to erect some clear signs than send out payment demands! The appeal system does not allow for attachments so we cannot attach the receipts. Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. You could get a Dart Charge penalty charge notice for several reasons. Very dodgy the way this business is run, pure money making outfit trying to scam honest people. Set up a new pre-pay account here Change an existing Dart Tag account. Maybe we in the north of England are destined to find out the hard way that this charge exists. I, too, did not have any idea of the changes. I wonder how foreign non-english reading drivers cope? Hi Follow this link for information and a direct link to an official page where you can start the appeal process. See the section above for more details, or join up here. She did not understand the toll charge system. chapter name 1night's black agents solo ops by gareth ryder-hanrahan 2night's black agents: solo opscredits publ. Now, I have to ensure that any of our non fleet vehicles using this crossing, has the charge paid. Im also waiting for my receipt of payment which still hasnt arrived nearly 15 minutes after I paid it? dart charge penalty notice not receivedmartin et julien bouchet biathlon. However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. I do not have a smart phone and internet access at my destination was difficult. pathetic service ! (!?) Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? I shrugged it off and assumed there must be some mistake because I KNOW I had the toll covered. You could be charged up to 60% more than you should. Why you do not put some staff or machine to collect money for people like me (even if it is more expensive than paying by internet or phone).