DHA regularly engages independent valuers to undertake valuations for properties under management or being considered for management by DHA. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. Privacy Policy and As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019. 0 The company will manage more than 24,000 properties for the NSW Land and Housing Corporation for next five years. Title. Access Department of Customer Service information, Department of Customer Service Register of government contracts, Department of Customer Service Code of Ethics and Conduct, Celebrating 10 years of Australian Consumer Law. The independent valuers engaged are active financial members of the Australian Property Institute in the state or territory in which the property is located. Department of Customer Service Register of government contracts All contracts the Department of Customer Service enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. DCJ Housing offices are generally open from 9:00am to 5:00pm. DFFH - maintenance policy and practice Department of Communities and Justice (DCJ) Infrastructure Strategy and Capital Investment Plans are being developed. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. Our Department of Defence Northern NSW Contract has achieved certification of the Asset Management System to the Standard ISO 55001:2014 Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Particulars of the goods or services to be provided under this contract. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. This factsheet briefly outlines NSW residential tenancies law - including coverage of the Act, your rights and obligations, and certain terms of the standard tenancy agreement., As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies . Contractor Portal | Family & Community Services Contractors You need to log in to use this page Username Password If you have forgotten the Username and/or password please contact us on facsinfo@facs.nsw.gov.au. You will be asked to provide details of the damage and when it happened. The length of time it takes to contact you depends on the urgency of the work. The Housing Authority Procurement Principles aim to ensure best practice procedures in procurement and contract management. 3227 0 obj <>stream Department of Education. The timeframes for this non-urgent work can be up to 12 months for completion. Department of Customer Service. The Housing Call Centre arranges most responsive maintenance for public housing properties. Rental home maintenance and repairs This page is for: Home buyer / owner Property industry Tenant Landlord / lessor Obvious maintenance and repair issues should be noted in the property condition report which is required to be completed by the landlord/lessor when the tenant moves into and out of the property. An emergency is the only time maintenance staff can enter your home without your permission. Email: nswbuy@treasury.nsw.gov.au Phone: 1800 679 289 Hours: 8:30am - 5:00pm, Monday to Friday If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. We spend more than $1 million per day on repairing and maintaining homes. We may decline your request if the maintenance type is not our responsibility. Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 30 days or until the contract is complete, whichever is longer. Home building contract for work between $5,000 and $20,000 Suitable for trade work, maintenance and repair work as well as smaller alterations or improvements likely to cost less than $20,000. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Expand all Property condition assessment Vacant unit maintenance Responsive maintenance Minor capital works after-hours (6pm6am, MondayFriday, weekends, public holidays): call 1800 808 107. people's lives, health or safety are at risk, your account number (rental agreement number), included on letters from us, on your rental payment slip and on your account statement, your contact number for the tradesperson to call you to arrange access, details of the repairs needed, as the more we know about the problem, the easier the tradesperson can resolve it. As a central agency, our department works across government to advise on matters affecting local communities across regional NSW. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. The data can be customized through filters, and downloadable report options. Housing, Disability and District Services Deputy Secretary James Toomey Child Protection and Permanency, District and Youth Justice Services Simone Czech (Paul O'Reilly 20/02/23-6/03/23) Corrective Services NSW Commissioner Kevin Corcoran Courts, Tribunals and Service Delivery A/Deputy Secretary Karen Wallace Law Reform and Legal Services This outlines the business processes for property maintenance, including repairs. for more than 300 client partners > 500. We work with local businesses and communities, and we . More than one-third of the NSW population lives in regionally , and thousands more spend time in the regions each year for work, study, holidays and events. <>>> Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Your rating will help us improve the website. Thats an average of around 1,750 requests every day. Find housing services in Queensland including information to help if you are homeless, experiencing domestic and family violence or a young person looking for somewhere to live Information, support and tools for Queensland business owners and industry sectors. Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. Your rating will help us improve the website. Agency Department of Education - SINSW. %PDF-1.6 % If you buy into strata, you not only own your property, but you also share the ownership of common property such as gardens, fencing, pools and elevators. The government also leases a smaller number of properties from private owners to use for public housing. NSW Auditor General's Department. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Category (based on ) 72000000 - Building and Facility Construction and Maintenance Services. The cleaning services contract is managed by Public Works Advisory. Notley-Smith, Bruce. Copyright Defence Housing Australia, 2015. RLC has assisted a large number of public housing tenants to get repairs done through advocacy and Tribunal representation. In the interest of transparency, and for your convenience, below are dashboards of the most requested data. agencies), or pursuant to Section 104(b) of the Native American Housing Assistance and Self -determination Act of 1996, as amended, ( Indian housing agencies). This is a binding contract under the Residential Tenancies Act 2010, so please read all terms and conditions carefully. Federal Housing Administration Insures $65.5 Million Mortgage for Energy Efficient Transit-Oriented Development in Roselle, Illinois. The smart batteries have a combined energy storage capacity of 1280 kilowatt hours (kWh). If you have any concerns about the condition of your property please contact your housing provider directly. To sell a home in NSW, an agent must have a real estate agent's licence issued by NSW Fair Trading. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. 3/56 363.50944 (DDC22) The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. Your chosen builder or tradesperson must give you a written contract if: the contract price is over $5,000 (including GST), or the contract price is not known, is for the provision of labour and materials by the contractor the reasonable market cost of which is more than $5,000 (including GST). Answers to Further Questions - Tenants Union of NSW and Redfern Legal Centre, Answers to Further Questions - National Disability Services, Answers to Further Questions - Family and Community Services, Answers to Further Questions - Mr Ross Smith, Announcement of public hearing - management of NSW public housing maintenance contracts, Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney. Maintenance contractors | Defence Housing Australia Maintenance contractors At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. Terms of Reference Timeline Submissions Hearings and Transcripts Reports and Government Responses Other Documents Contact us Maintenance Contracts The NSW Federation of Housing Associations (the Federation) welcomes the opportunity to make a submission in response to the inquiry into the management of NSW public housing maintenance contracts. ThattheCommitteeinquireintoandreportonthemanagementofpublichousingmaintenance contractsinNSW,withparticularreferenceto: a)Thecurrentrepairstatusandphysicalconditionofthepublichousingstockmanagedby HousingNSW; b)Thecostsofmaintenanceofthecurrentpublichousingstock,variationsinexpendituretrendsoverthepreviousfiveyearsandprojectedexpenditureforthe nextfiveyears; c)Thenatureandadministrationofmaintenancecontracts,includingprivatesector arrangements; d)MethodologiesandprocessesforensuringconsistentpublichousingmaintenancestandardsacrossNSW,includingqualityassurance,effectiveness,efficiencyand contractsupervision; e)Statutoryobligationsontenantstotakecareofpropertiesandreportmaintenanceneedsinatimelyfashion; f)Measurestomeetthespecialmaintenancerequirementsofagedanddisabledtenants; The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations Dollar value range from $10,000 - $500,000 Prepared and assisted in negotiation of Non-Disclosure Agreements, memorandum of . Find your ideal job at SEEK with 3,669 monitor jobs found in Point Clare NSW 2250. Signing up with an agent Before the agent can market your property, they must sign a contract with you, called an agency agreement. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. Federal Housing Administration Insures $46.9 Million Mortgage to Preserve Affordable Housing in Chicago, Illinois. How satisfied are you with your experience today? To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. Department of Customer Service disclosure log, Department of Customer Service Agency Information Guide, Call for submissions Independent Review of SafeWork NSW, Terms of Reference Independent Review of SafeWork NSW, Benefits Realisation Management Framework, Multicultural policies and services program, Contact the Department of Customer Service, Department of Customer Service correspondence policy. Responsive maintenance covers repairs that are needed because of normal wear and tear or damage caused by your household or visitors. The Department expects its contractors and suppliers to fulfil contractual obligations, including pricing, quality of the service or product, reliability, financial reporting or otherwise in accordance with individual . Please call Tom O'Sullivan - 0431 495 694 Save Property Maintenance Handyman Cadence & Co Pty Ltd 8d ago Sydney North Shore & Northern Beaches Trades & Services Maintenance & Handyperson Services Collaborative team The section of the manual on 'responsive maintenance' covers day-to-day maintenance and repairs that have been requested. Around 640,000 maintenance requests were received and actioned in 2020/21. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Thursday, April 21, 2022. Back to top Aboriginal flag Torres Strait Islander flag # A contractor will contact you to make an appointment for an inspection and/or repair to take place. We provide the following submission and recommendations in relation to the experiences of the tenants in the inner Sydney area specifically. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. Online Maintenance Request Form. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. This submission has been developed in consultation with our . An emergency repair is defined in the Residential Tenancy Act as a: The Residential Tenancy Act does not describe non-emergency repairs and does not provide any guidelines as to when they should be completed. O'Donnell & Hanlon Pty Ltd. This inquiry is no longer receiving submissions. Alternatively, you may approach the current Head Contractors to obtain subcontractor work: Programmed Facility Management Pty Ltd - South Metro, South West, Great . For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. For any questions, please email procurement@dha.gov.au. hz $CIh &{ a$yAJ&M` } Resident satisfaction survey period July-Nov 2021. d) Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision; e) Statutory obligations on tenants to take care of properties and report maintenance needs in a timely fashion; Public contractsNew South Wales. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued Housing Maintenance | Department for Communities Housing Maintenance Part of: Housing Association Guide, Housing Management Guide Introduction This guidance sets out the standards. What happens when you report a maintenance request will depend on what is to be repaired, how it happened and who actually owns the property. Rental bonds and other help Information to help you manage your current living arrangements like Rental Bond Help, Affordable Housing and support services. We've now conducted 75,000 property inspections. NSW Public Works staff servicing every corner of regional and rural NSW A further $1.669 million investment has been approved to extend the program to February 2022. xZKoH( lIcd2,dC1T2[_$&]]|o?tjU/~SvJ\y-??vV",|Ia'BFikM&P&s_?|Yy"M*xzHzG-.tlJ,.d4=jiUpHEfWS-.?. endobj Since then, it has evolved into an ongoing compliance evaluation process for when the department needs to expand the capacity of the ESP list. Read More. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Rights and responsibilities: community housing, Failure or breakdown of the gas, electricity or water supply to the premises, Failure or breakdown of any essential service on the premises for hot water, cooking, heating, cooling or laundering, Fault or damage that cause the premises to be unsafe or not secure. Help us improve the content on our website or tell us what is working really well. 1/17/2022 We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. 2. Read more about response times for maintenance. An emergency repair is defined in the Residential Tenancy Act as a: Burst water service Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. The contracts and tenders currently registered with respect to the Department of Customer Service are disclosed on theGovernment tender's website. AREA WORKS MANAGER - Department of Housing Maintenance Contract The effective delivery of maintenance services ensuring day to day supervision of sub-contractor services. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. The Eligible Service Providers (ESP) list provides ASTP with a choice of potential contractors across NSW. However, in many cases, community housing providers operate a priority system that allows them to distinguish between urgent and non-urgent repairs and to respond accordingly. To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Repairs, modifications and maintenance to a property, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. 7061001. Your rating will help us improve the website. For general enquiries, feedback, complaints and compliments. View all our monitor vacancies now with new jobs added daily! The contracts are published on the Government tender's website launch. Head Maintenance Contract. Print Share. service contract; rather, it is a set of general guidelines. Make sure you have a pen ready to write down the job reference number for your maintenance request. St. Mary's Cathedral in Sydney was granted an exemption from the NSW government's 100-person cap on religious services to hold a larger ordination mass on September 19. For enquiries about the contract, please call 02 9273 3643 or email wholeofgovernmentmaintenance@pwa.nsw.gov.au. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. 4 The Government tenders website also provides details of current tender opportunities in accordance withPremiers Memorandum 2007-01. Services and support. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. Posted: 11/01/2022 Press Release Your housing provider will already have agreed an appropriate time frame for the completion of works. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. Emergency maintenance is needed when faults or damage need fixing immediately because: We usually respond to an emergency in 14 hours, depending on the situation. We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands. Maintenance Officer jobs now available in Lake Munmorah NSW 2259. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. North Coast. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. 5Counterpoint Community Services INC and South Sydney Community Aid, No. $148.8 Million Available for COVID-19 Expense Reimbursements We've opened a new application period for owners of properties participating in Multifamily assisted housing programs to apply for $148.8 million in COVID-19 Supplemental Payment funding. Read more about response times for maintenance and maintenance staff at your home. 2 0 obj This ensures that the properties they manage are maintained at an appropriate standard for the whole of their useful life. Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. We appoint contractors to our panel via Austender through our rolling tender program. To request maintenance that is not an emergency: For more details, read about response times for maintenance. In order to become a maintenance contractor for the Department of Communities, you are encouraged to register with and view the Tenders WA website. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. On October 21, the NSW state government eased restrictions on religious gatherings, increasing maximum attendance from 100 to 300 persons. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). 3 0 obj Contractor. ;,M~MS|IH3Fr bT+o*JW5}>q rHr`C"RwR'a1 f"~ "$^u220{uMw;~w2{wu=|VhK%0c.PN,ws?f-mj;cA9,2%&le&. Public Accounts Committee. List of Maintenance Contracts Projects in NSW - Cordell Connect projects State Australian Capital Territory Norther Territory Queensland South Australia Tasmania Victoria Western Australia Categories Retail Education Medical Entertainment Social Sports Residential Aged Care & Retired Developments Civil Engineering Military Commercial Premises You may be trying to access this site from a secured browser on the server. Maintaining a large property portfolio is costly work. Who to contact. Public housingNew South WalesMaintenance and repair. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available in this website. The contracts are published on theGovernment tender's website. You will need to give as many details as possible about the problem that needs repairing when you call. On a typical day, we work with 3,000 skilled subcontractors to complete 1,000 orders. Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. The U.S. Department of Housing and Urban Development (HUD) 's Office of Fair Housing and Equal Opportunity (FHEO) acts as the chief enforcer of the FHA. The strategies highlight outcomes and investment requirements to address accessibility and inclusion for our staff, stakeholders and customers. Access eRepair, understand what changes you can ask for or make to your home, or request maintenance, DCJ contractors will need to enter your home to carry out maintenance work and perform inspections, From 1 February 2022, social housing tenants who resided in a property where a centralised gas hot water service was in use from March 2014 to March 2020 can apply for reimbursement of their gas usage costs, Maintenance work information for DCJ Housing tenants, An online service for DCJ tenants to lodge non-urgent home maintenance requests, DCJ assists eligible tenants and approved applicants to modify their home to help them live independently, How to report maintenance issues and request permission for home alterations, As a DCJ tenant, you may make changes and alterations to your home, You can request a modification to your home to help you live independently, Information for occupational therapists completing a property assessment for a DCJ Housing client, DCJ tenants can apply for approval to perform decorative painting in their home, DCJ tenants can only install a pay TV connection with approval, How to request repairs for your home or report vandalism to your building, DCJ tenants can apply to install a permanent above-ground pool, or an inflatable or portable pool in their backyard, Rate your maintenance experience and view current ratings for our maintenance contractors.