ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. By opting in, you are selecting enTouch Wireless as your ACP service provider and agree to these ACP Terms and Conditions. Click the Edit account button by the email address whose password you want to change. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. OFFERS MAY VARY BY STATE and service may not be available in all areas. Online Account Access. If you need assistance, contact our Customer Care team, 24/7, at 1-800-427-8686. Offer not available for existing enTouch Wireless customers. Prepaid account balances expire within a specific amount of days that depends on the amount of payment made. Need Assistance? If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at 866-488-8719 or by dialing 611 from your enTouch Wireless phone. Required fields are marked * Before you post your comment. Consent for calls and texts is optional and can be revoked at any time. Our terms and conditions will apply. Account type. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. enTouch Wireless reserves the right to block calls to any country or international number range without notice. By subscribing to enTouch Wirelesss ACP supported services, you authorize enTouch Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and, if applicable, terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address. Taxes and fees included with service plan pricing. Mar 24, 2021 1:00 am EDT. Call 1.800.820.3511; Contact Us; ESG. (CN) - A family blames a rehab program for rooming their father with a schizophrenic who stabbed him 139 times and slashed his throat. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Verified customer. Copy of last year's State or Federal income tax return. Please visit our Missouri City location at 5777 Sienna Pkwy, Missouri City, TX 77459. Notice letter of participation in a qualifying state, federal or Tribal Program. Please use this form to submit enTouch Wireless (Legacy Rev.io) Customer tickets to the Tier2 Team for review. Unemployment/Workers' Compensation benefits statement. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Carrier on Customer's Account *. MyEntouch | Create Account | Index Register Please enter your full account information as shown on your bill. OFFERS MAY VARY BY STATE and service may not be available in all areas. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. GSM coverage required. If you have additional questions, call us at, Has an income that is at or below 200% of the, Receives benefits from certain federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, Special Supplemental Nutritional Program for Women, Infants and Children (WIC) Program, or. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. Divorce decree or child support document. For more information about ACP, including plans & eligibility, visit entouchwireless.com/affordable-connectivity-program. Only eligible consumers may receive ACP discounts. If the FCC announces that funding for the ACP has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). Should you need to reach our state-of-the-art customer service center, you can do so: By Phone: 1-888-543-3620 (OR dial 611 from your Life Wireless phone) By E-mail: info@lifewireless.com. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Call us at 1 (855) 754-6543 or get instant answers. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Yes, unlimited data is really unlimited in states where Unlimited Data plans are available! Budget Mobile was fine, but shortly after I had major problems with enTouch, which are ongoing. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. You can apply your ACP discount to any available enTouch Wireless service plan. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. OUR FACILITY. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Your current provider generally responds promptly, but they officially have up to 72 hours to release your number to us (which is out of our control.). You can find your account number in the following places: On. conference, chat lines, and premium numbers) are not supported and may be blocked. Unemployment/Workers' Compensation benefits statement. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. Here's a look at all the features you can get with a free Budget Mobile cell phone: Free popular features such as Caller Id, Call Waiting and Voicemail. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Click here to check coverage in your area. International calling is enabled for direct communications between 2 people; certain numbers (e.g. To continue receiving your ACP service with enTouch Wireless, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from enTouch Wireless at least once during any 30-day period. Lifeline services are non-transferable and limited to one benefit per household, consisting of either wireline or wireless. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Contact ENTOUCH - We track your lighting, HVAC and refrigeration around the clock so you stay informed. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. . Review updated: Jan 13, 2023. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. (Click to call functionality on mobile.) Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Unlimited does not mean unreasonable usage. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. UNLIMITED DOES NOT MEAN UNREASONABLE USE. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Offer varies by State and Program Participation. Established in 1995. enTouch was founded in 1995 by H.E. Bovay Jr., a distinguished Houston businessman at the time. Copy of last year's State or Federal income tax return. Updating your ZTE Software Only eligible consumers may enroll. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. Safelink is the oldest and the largest company providing best free government smartphones for years. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. When registering to pay your statement online with the MyAstound Account, you will need to have your most recent billing statement to fill out the needed 13-digit Account Number and 6-digit Account Pin. Step-by-step guide to get your Mint Mobile account number and PIN. 2. Not only did he succeed professionally, Bovay also gave . The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans.