I am still waiting for the product and I have not received any email when they will send to me . I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Two weeks went by and I never even received a tracking email. Also the shipping although very fast had a high price. | Read 21-40 Reviews out of 698 Sizing is great, the quality is superb and I will certainly reorder from the website. your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. I loved the bag, it's great, and super fast delivery, thank you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. 2023 Trustpilot A/S. Wonderful experience, I love my product!!!! In addition, the fact of sending us a little booklet I find it super cool. They also gave me. I love my experience so far and definitely will buy more. We use dedicated people and clever technology to safeguard our platform. It was left on my porch in the pouring rain for two days. The refund was almost instant, but I originally placed via paypal. I cant even use it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Very helpful customer service. The order arrived on time and every item came very well packed. Love the quality & style of the hat & quick delivery! I love your collections every year. Pretty things in your Shop Jacquemus is great!!! Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Got this a gift for my wife, she fell in love with it! Coinbase customer support number is online now. 1,977 people have already reviewed JACQUEMUS. Fast delivery, very nicely packed.Amazing product. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. designers to increase customer base. Mostly impressed on just how fast it was delivered! I am still waiting for the product and I have not received any email when they will send to me . Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. I cannot track my order and furthermore they delay it more than it should alwayss. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Thank you very much.I especially loved the packaging- as always :). The website is very userfriendly, I found everything great. So thank you Jacquemus!!! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Simon talked about it and said they had big problems in may June but I think its resolving. I love that it was delivered to me super fast! Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. . I shouldnt have to call France. Thank you note, stickers, and the dust bag were a welcome surprise! and our I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. Verification can help ensure real people write reviews about real companies. Thank you! Beautiful design.Thank you so much for adding beauty in our lives and this world. Because of this I wouldnt order again.. Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. Please enter the details of your request. New arrivals, now dropping five days a week - discover now, Claim your exclusive discount code when you subscribe to our emails. Our native-speaking Customer Care team is available 24/7 to support you. All previous emails sent to you from my private email prior to involving PayPal were ignored. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. And of course, the items were beautiful when they arrived. The return process was perfect and easy! They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. Call now to get direct help from coinbase customer support executives. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. We also ensure all reviews are published without moderation. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. Job Description. Select a Default Payment Method. Press J to jump to the feed. I ordered the Grand Bambino bag. 1,501 people have already reviewed JACQUEMUS. When it was delivered I wasnt home. Read about their experiences and share your own! The quality of Le Grand Bambino bag is amazing. The bag is okay but a bit dusty and dirty. However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. She is in love with them. The pants were the perfect color, fit well and well made! It goes against our guidelines to offer incentives for reviews. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. When I enter on my account, in the status of my orders I can't see which of them have been returned. When it was delivered I wasnt home. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. From the package to the product. Even though the shipping was super fast, the cap i received unfortunately is not properly black. Verification can help ensure real people write reviews about real companies. The packaging, payment, etc. Because of this I wouldnt order again.. Privacy Policy Outstanding Customer Service! Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. The delivery was made very quickly and arrived in very good condition. My order arrived in no time and im super happy! It was it left to sit in the pouring rain. Thank you for the fast delivery. Press question mark to learn the rest of the keyboard shortcuts. It goes against our guidelines to offer incentives for reviews. So thank you Jacquemus!!! Fabulous Quality and Design! Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. I loooooooooved the bag its so pretty in real life.Im so lucky that I finely got what I want and I was looking thru your brand online I found some bags In Neiman marcus, but unfortunately they deliver a preorder and I receive it on August!!! We also ensure all reviews are published without moderation. Its disappointing what a mess this company has become, not a good look. Everything was amazing. Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . I know its a very long time.Im so happy with my purchase thru the original website.Best of luck for all the workers in this lovely brand.Thaaaaaank yooooou!Regrets,Shaikha From Qatar. I love my bag! And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. + Advancement opportunities - 80% of our frontline leaders have been promoted from within. was ok but the delivery with UPS was HORRIBLE. Register to save your wishlist and stay updated on must-have pieces. I received my parcel late and it then ruined a gift to someone. I love your collections every year. Everything was amazing. I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. Buy collage-effect dresses and separates online now at NET-A-PORTER. Jacquemus customer service . I am always extremely pleased with all the items I have ordered. Full-time - Part-time - Temporary -Contract. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 2023 Trustpilot, Inc. All rights reserved. Ordered a bag and returned it. Everything was amazing. This is unacceptable. In addition, the fact of sending us a little booklet I find it super cool. Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. The packaging, payment, etc. I ended up ordering through the site via paypal. When it was delivered I wasnt home. and the service is great and shipping is fast! My order arrived in no time and im super happy! Verification can help ensure real people write reviews about real companies. Companies can ask for reviews via automatic invitations. Ive ordered a top from the site last year and had 0 issues. From the package to the product. Kendall's Edit; . I ordered the Grand Bambino bag. Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. I love JACQUEMUS! Do you need help? Jacquemus for Women SS23 Collection | SSENSE SALE ONLY Gil Rodriguez Gimaguas Girlfriend Collective Giuseppe Zanotti Givenchy Golden Goose Goldsign Goldwin GR10K Gramicci Grape Grlfrnd Gucci Guess Jeans U.S.A. Guidi Haider Ackermann Haight HALFBOY Han Kjobenhavn Hannah Jewett Harlot Hands Harris Wharf London Hatton Labs HAY Helenamanzano Shop online the latest SS23 collection of Jacquemus for Women on SSENSE and find the perfect bags for you among a great selection. It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. I love your website design, I love your brand. Thank you for the fast delivery. Yellow Le Raphia 'Le Petit Panier Soli Cuir' Tote, Brown Le Raphia 'Le Bisou Mousqueton' Bag, Off-White Le Raphia 'Le Bisou Gros Grain' Bag, Purple Le Raphia 'Le Bisou Mousqueton' Bag, Black Le Raphia 'Le Petit Bambino' Coin Pouch, Off-White Le Papier 'La Banane Meunier' Pouch, Brown Le Papier 'Le Grand Chiquito' Top Handle Bag, Purple Le Papier 'Le Sac Rond' Top Handle Bag, Brown Le Papier 'Le Chiquito Moyen' Top Handle Bag, Brown Le Papier 'Le Chiquito Long' Clutch, Brown Le Papier 'Le Bambinou' Shoulder Bag. The pants were the perfect color, fit well and well made! Take a brief survey about today's visit . I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. Hope i could get an answer as soon as possible. Fabulous Quality and Design! Outstanding Customer Service! Suggested companies are based on peoples browsing tendencies. It has a red undertone, it looks like its been discolored by the sun. $100 coupon code. Quality is great! Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. I do not recommend ordering anything from their site, idk what happened but it is a mess. I ordered the wrong size and had to return the item. Lists Featuring This Company Shoes Companies Avoid. So thank you Jacquemus!!! I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Received the order but the box looks like its thrown somewhere. 2023 Trustpilot A/S. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. Love the quality & style of the hat & quick delivery! I love your collections every year. I loved the bag, it's great, and super fast delivery, thank you. Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. My experience was amazing! We use dedicated people and clever technology to safeguard our platform. From the package to the product. Jacquemus Small Le Porte Azur Leather Crossbody Bag $375.00 ( 1) Free Delivery Jacquemus Le Pitchou Circle Neck Pouch $305.00 Free Delivery Jacquemus La Maille Carozzu Stripe Hooded Oversize Wool Blend Sweater $468.00 (40% off) $780.00 Free Delivery Jacquemus Le Carre Rond Leather Card Holder $400.00 Free Delivery New! You can also place your order with our team on the phone. It goes against our guidelines to offer incentives for reviews. The material is great, the fit is great, so pretty. I ordered the Grand Bambino bag. It was left on my porch in the pouring rain for two days. then delayed it even more by not contacting UPS quick enough. Do you need help? The Purse is quite nice but it was shipped in a cotton bag in a Carton. Anyone can write a Trustpilot review. FWRD Customer Service. It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anyone can write a Trustpilot review. If you are not getting responses or your item hasnt shipped after a long period of time, call them. I ordered the Grand Bambino bag. So thank you Jacquemus!!! I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! The PRODUCT IS AMAZING! The bag is okay but a bit dusty and dirty. Jacquemus. I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. With my coupon I ordered jeans and they were send in two days, received three days later. I received mine within 2 days of ordering and I live in Canada! Jacquemus All rights reserved. The website is very userfriendly, I found everything great. Find out how we combat fake reviews. The delivery was made very quickly and arrived in very good condition. or fill in the form below. I love that it was delivered to me super fast! and the service is great and shipping is fast! I love JACQUEMUS! I love my bag! Coinbase customer support number is online now. We offer free 2 day shipping on all US orders. Companies can ask for reviews via automatic invitations. Location: Remote live chat job, work online anyw in the world (United States preferred). I love jacquemus and its style and the quality is on top! Verification can help ensure real people write reviews about real companies. Received the order but the box looks like its thrown somewhere. I love JACQUEMUS! Thanks for the customer experience as well. It looked absolutely beautiful on the site. In addition, the fact of sending us a little booklet I find it super cool. I love that it was delivered to me super fast! The order arrived on time and every item came very well packed. . Quality is great! I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. What should i do. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. From the package to the product. My experience was amazing! We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. Fabulous Quality and Design! It was left on my porch in the pouring rain for two days. The order arrived on time and every item came very well packed. Will definitely order again! Find out how we combat fake reviews. The item was shipped very quickly to the Netherlands . I cannot track my order and furthermore they delay it more than it should alwayss. It will consist of art and design, itt will have I love Jacquemus company with its amazing product. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. I cannot track my order and furthermore they delay it more than it should alwayss. This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! . With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . I loved the bag, it's great, and super fast delivery, thank you. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Incredible quality, lots of compliments. Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . A member of our support staff will respond as soon as possible. Product well represented in PDP (would be nice to get a closer shot of the material). In addition, the fact of sending us a little booklet I find it super cool. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly. I am in Australia and this is physically impossible. It was it left to sit in the pouring rain. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. The quality of Le Grand Bambino bag is amazing. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. All rights reserved. I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. I love that it was delivered to me super fast! NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. Two days later I received my tracking and got my packages. 2023 Trustpilot A/S. It was left on my porch in the pouring rain for two days. I am very happy with my purchase! My experience was amazing! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The order arrived on time and every item came very well packed. Does polene has a us number (really asking :) I know they are more low cost that him but still)? I received mine within 2 days of ordering and I live in Canada! We use dedicated people and clever technology to safeguard our platform. I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. 2023 Trustpilot, Inc. All rights reserved. The packaging, payment, etc. Beautiful experience! The return process was perfect and easy! Much better of you used dhl not ups. Anyone can write a Trustpilot review. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. . Continuez, vous etes parfait.Tres belle journee. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Love the quality & style of the hat & quick delivery! It was really fast and satisfying! Coinbase customer service number. We also ensure all reviews are published without moderation. Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. Date of experience: 19 January 2023 MO Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. I would have expected more for that money. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. To find out more, please visit our Privacy Policy. I ended up ordering from FarFetch and the bag will arrive Tuesday. For questions, discussions, and news about handbags and the fabulous designers who make them. Anyone can write a Trustpilot review. I ordered the wrong size and had to return the item. I am very happy with my purchase! Anyone can write a Trustpilot review. Its just that they grew so fast and I think they were taken aback from all the success. Companies can ask for reviews via automatic invitations. I loved the bag, it's great, and super fast delivery, thank you. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Date of experience: January 24, 2023. Much better of you used dhl not ups. ;). Position: Remote Customer Support. Companies can ask for reviews via automatic invitations. I am very happy with my purchase! I truly think this is human error and it will get better. Please email us at customercare@mytheresa.com They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. They had 150 employees at the beginning of 2022 and now have more than 500. Users can call our helpline number to resolve their crypto related ptoblems quickly. more. I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Im a big time jacquemus fan and have been for years. Beautiful experience! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Thank you for the fast delivery. On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. The pants were the perfect color, fit well and well made! After 60 days, we will attempt to assist with repairs and/or obtaining . Suggested companies are based on peoples browsing tendencies. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. Verification can help ensure real people write reviews about real companies. Love you. + Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland. When I found the box it was soaked and so was the inner bag the pocketbook was sent it.