Any fixes for that? The element HAS to match in your reference qualifier for the subcategory variable. Is there a reason that code wont work on a base task business rule? Check out this boatload of useful ServiceNow code snippets, to help you quickly and easily do a great many things on the ServiceNow "NOW" platform! Thanks Mark! I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) Hi Albert, All variables can be rwached through the producer object in the record . Hey Guys I am attempting to rewrite the label if a user has itil role.. The use of eval shouldnt be a concern in this case though since its limited in its scope and the information being included in the eval statement is all controlled from the back-end. . Labels are the pretty version of the data that drives behind it. /* Only include empty variables, and exclude Label and Container variables */ If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. Just wondering if anyone else has seen this? How to hide variables that already set to visible = false but has pre-defined value such as No, None, 1. Hi Mark, Thanks for the above, Ive slightly modified this to set the backgroundColor of the label as below: labelElement.style.backgroundColor = color; Im struggling on fields which automatically flip the label above the field i.e. All About ServiceNow Service Catalog Variables? My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. Is there a proper earth ground point in this switch box? For multi-row variable set, the title of the variable set is returned. Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. In today's tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. I have a lengthy choice Label for one of my fields . Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. I modified the push line to check for mandatory attribute but the reference doesnt hold up. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. I tried just using the variable set field name and no joy. Next, select the referenced Form Mapping using the drop-down on the 'Use Key . Why are non-Western countries siding with China in the UN? For instance, say a form section is captioned A/B and it displays as such when tabbed. I am not able to fetch the values for these fields in the script. Can you point me in the right direction? Also, anyone work in a regulated environment where hiding fields on a form, even if empty dynamically would be considered a violation? addInfoMessage( message); //Redirect the user to the homepage. Again a great solution. What is your opinion? ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. eval(scriptCode ); Adding a Redirect and Info Message to a Record Producer, //Create the html contents of the information message, //Get the values of record producer variables to populate the 'work_notes' and 'short_description' on generated record, "Please contact customer with new password via: ", //Populate Assignment Group (name must be unique), 'The IT department will contact you for further information if necessary.
', //Redirect the user to the 'ess' homepage, Comparing the Differences Between Two Strings, https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! The answer is client scripting. You can add columns to the view as you see fit. Any way to loop through all of my elements that begin with u_, and color them? As soon as you mention SNGuru theyll try to tell you its unsupportedeven though the issue has nothing to do with SNGuru :). g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. Records created from a record producer has empty variables values. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. I dont have a script to do that at the moment. Check out the top of the comments section here for some code to get you started. Is it possible to change the table label using something similar? I search the glide system class documentation but could not spot it?? for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. How do I find what Element I need to change when it is part of a variable container? I would like to be able to still use the variable set but change the label. I need to underline my text as well. Worth putting error handling in there, but the basis is there. Is there a way to achieve the same inspection results of the variables without the use of the eval() function? WARNING at line 6: Bad for in variable vars. My record producer gathered information like how many sprints they wanted, what project the sprints would fall under, and when they wanted to start the sprints. A Catalog Item isa form used to submit information, a request, or to create a task. Both of these ways are not working. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? This configuration can be accomplished in a few simple steps as shown below. I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. From the ServiceNow Wiki, here is some documentation to read before you start . the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script. Well done. . var emptyVars = g_scratchpad.emptyVars.split(,); Worked like a charm! Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. The client script is pretty simple since the heavy lifting is being done in the business rule. It depends completely on how you use it to solve the problem at hand. Is there any way in the same solution we can handle the check boxes and two column wide Container. Thanks for your post on this!! This has been really helpful. For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. In fact, its been asked here before! Typically, record producers are used to allow users to create incident or change request records. Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. Thanks for sharing! Hey Steve, Ive posted an update to this article. In that case, you cant simply modify the label record because youve got a narrower scope within that table that you need to work with. + emptyVars[i] + "\", false);"; This solution is not compatible with the Service Portal. It is possible. http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items, This is what we use in our email template which may help with not passing empty variables. In my case, I wanted a user to be able to create sprints for a project. This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. Do you know if it is possible to retrieve the modified label? Regarding the current.number value, it will not work if Assign a task number only upon insert (prevents unused numbers). property is enabled. Came here lots of times when the wiki did not solve my issues. I've updated the article. Question asks for Record Producer, not for record created from Record Producer hence answer is B I can see advantages to both approaches. Works great on regular variables though. Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. This is great. Is there a fix for this? App Engine Studio creates the Catalog Item. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. This functionality should be a user configurable property setting in Service Now. Thanks for your reply. . Has anyone had any issues with this with the Aspen Hotfixes? Adding a lines like. It appears that sc_item_option_mtom only works for sc_req_item. The purpose of the business rule is to overcome the issue this article is about. Here is how you could set up the business rule. } Description. Its a bit different for the asterisk indicators on Fuji and beyond. How can I get it to redirect back to the homepage outside of the iFrame? The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. In this video I show you have you with the leverage of flow, can create multiple records in multiple tables through one record producer.Video recorded in Orl. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. Why does the rule have to exist for every target table if its hte same code each time? We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. This is just for standard forms. Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. Thanks for the feedback! The difference between the phonemes /p/ and /b/ in Japanese. Keep it up. Specifically approval requests. Works find for one column layouts. I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. Get all unique values in a JavaScript array (remove duplicates). Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? Heres an example script. // Only run eval() function once to avoid recursive loop For a beginner like me, it was not obvious that I should have checked the insert on the business rule. What [] They basically allow you to target specific elements on the page for manipulation. With a client script you can target any field on the form and modify its label. Ive tried using label_left and label_right with no success, any thoughts? This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); Why is it so? Like I have a Region dropdown list and on the basis of value in Region I wanted populate label in another field. The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. Once you have this entered click Submit. Variables have come a long way since the early days of ServiceNow. You can also view the icons within. So, you can thank Jacob Kimball for the brilliance of this solution. Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. Disregard my inquiry I was able to fix the issue by shifting my title from the Variable Set to a Container Start, and then marking the container start as not global. I replaced that with setDisplay but didnt rip out the other unnecessary piece. Color and styling is even more problematic in this case so its not included. servicenow catalog variable types. The table structure and element IDs are different in the service catalog. Hi All! Alright now this should be functioning. Is this a case where I need to dotwalk from the variable set to get to the object? Advertisement Coins. I just tested on a clean demo instance and it worked fine there. This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. How do I get the current date in JavaScript? This is great AdminPro! Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). I've updated the article. if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule Just make sure that you check the Inherited checkbox if you decide to set this up on the task table! As explained above, the key to making this work is a display business rule. Use Record producer it only creates a single record on target table, I would use a catalog item when you want to generate a request, complete with a workflow, approvals, tasks, etc. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. We had to take Calgary Patch 3 to resolve this issue. Is a collection of years plural or singular? An incident has been opened for you. Ive created a changeFieldLabel function for this purpose. That might just do the job.. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. I stumbled across another way recently. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request Thanks a lot. Its working fine in IE & Google Chrome,but not in Mozilla Firefox. getControl('caller_id'); toggleHelp ( myVar. ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. Script works great in the ITIL view of ServiceNow, but doesnt work in the Service Portal. Love this functionality. For several script types the RITM Glide Record is available as JS variable 'current'. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. If I just use the current label text as the function parameter then it loses my hyperlink set up on the original label. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. I generally will use all lowercase with underscores if I need to include spaces in values. You cant do this using this script. You can search for prototype API javascript on google to find out more about those DOM selectors. access of field label? Your above solution works brilliantly, if we dont have check boxes and Containers. Ill provide an update when I figure it out and if nobody has already posted it. Awesome! Option to customize record producer using , Often a simple and straight , less customization. That would be a nice one to have. Typically, record producers are used to allow users to create incident or change request records. Here's how you can toggle the display of the help text for variables in your service catalog. Anyone know how force a record producer to update an existing record instead of inserting a new one? Ive also added a semicolon to the script. This should work better. Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? Care to post your script here? Keep it up. // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); ServiceNow offers a handy little feature on forms that use choice lists. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. Thanks for contributing an answer to Stack Overflow! To fully enjoy this site, please enable your JavaScript. I tried digging around online, but wasnt successful in figuring it out. I hate that message though. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. Letting users select categories may be specific to the scope of the clients work. 13K subscribers in the servicenow community. Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. How to get the children of the $(this) selector? Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. Well done. WARNING at line 13: Use the array literal notation []. Time arrow with "current position" evolving with overlay number. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. I havent found a way to do this for an approval record. I found that just about the same time I saw your post. This was just what I was looking for, thanks for sharing. .. your suggestion worked perfectly! Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. In the example, a Suggestion Record producer is being created. So for example. I can log the value from the business rule so I know its being set correctly there. How would you go about changing a catalog variable label on a catalog task? To use variables from a Record or a Reference (dot-walking), expand the data pill to show its fields. You did such an amazing job. You can try out this report, however you will quickly see that sys_ids are used in the table and the report isn't overly that valuable. I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? Hi All, Welcome back. Ive just figured it out with some hints from your other post. I agree that they still can be incredibly useful in the right situation. Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! ServiceNowVariable2Version: Rome VariableCatalog Item Youre right, its not needed at all. Is there a single-word adjective for "having exceptionally strong moral principles"? It is common for users to request that record producers and catalog items be made public on the Content Management System. Is there a way to change the label dynamically on the basis of some other value. Click the Continue button. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. Subscribe to get the latest news, events, and blogs. Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. You can store the reference field value in any field type, but I think a reference field is best. / servicenow catalog variable types. This was super helpful for a form Im building. Lets create a new one. producer. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! vegan) just to try it, does this inconvenience the caterers and staff? current.u_record_producer = cat_item.sys_id; Thanks James! Heres a script that allows you to do that. My users certainly enjoy it. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. The problem is that g_scratchpad isnt available to the client as it should be. is just going to return the string value of whatever field you're asking for.