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\n<\/p><\/div>"}. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. NYC Flagship Office - Stubhub. Its possible that someone with an identical problem has posted for help before. In this regard I was right; but major unforeseen risks would also unfold on my journey. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. StubHub will send you an email with instructions on how to claim your refund or credit. How do I contact? The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? They mention on their website that you should call their normal customer service number to ask about adding an event. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. This article has been viewed 52,013 times. HEADQUARTERS. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. Call 1-866-788-2482 to speak to a customer service representative from StubHub. WebStubHub is an American ticket exchange and resale company. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Published and reprinted by permission of Houghton Mifflin Harcourt. Jeff Zwelling TBD. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. In 2018 and 2019, eBay faced mounting pressure from shareholders. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Join the list. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. Within nine months of my arrival at StubHub, thats exactly what happened. 3 if you sold tickets already and have an issue. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). I live in Singapore where the StubHub app is not avail. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. WebSend us a message. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Contacting StubHub While StubHub does not offer live chat, they do have a phone And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? Include your email address to get a message when this question is answered. The Company offers tickets for live sports, music, and theatre events. Cons 1 if you bought tickets and you have a problem with them. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. In February of 2020, we sold StubHub for $4 billion. WebStubhub, Inc. operates as an entertainment ticket agency. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. Being OK With Spectacular Failure. StubHub is the largest ticket marketplace in the world and enables fans to Alternatively, you can send us an email at Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. To subscribe, click on the button below and copy the URL into an RSS reader. Does StubHub have live chat? Events Parking. You should not rely on any forward-looking statements. I ordered tickets but can't view them online even with the access code. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Somehow, Id have to navigate us through it. StubHub is an eBay company (EBAY). We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. StubHub will refund your money if an event is cancelled or moved. To provide a deeper support system beyond grants, we lend our Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). WebStubHub's Field Operations. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Our RSS feed includes all eBay news articles published on this website. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. Surviving wasnt easy. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. We'll do our best to get back to you in the next 24 San Francisco, CA 94105 USA. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. Evaluating all of these factors, I agreed to join the company. Enjoying This Built In Excerpt? Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Terms of the deal are not being disclosed. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. Email Address. Ticketbis makes it easy for users to attend events all over the world. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. 2697 Lakeville Rd. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Eric Baker Founder. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Personally, though, I found it disappointing. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. The implications for my own role at StubHub were uncertain. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Joo Almeida D'Ea Head of Integration Office. Read on to get the help you need to contact StubHub. Choose Possibility: Take Risks and Thrive (Even When You Fail). the exact pickup location and times. Check your order confirmation email for 2 if you have questions about buying tickets. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Olivier Ropars Vice President & CMO. Picking up your tickets at one of our Last Minute Service Centres? Search through past posts using the search bar at the top of the forum page. % of people told us that this article helped them. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. customersupportuk@stubhub.co.uk. We'll do our best to get back to you in the next 24 hours. Lots of answers to questions are in our FAQ. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. form" and let us know how we can help you. He was thrilled to be buying his old company back fourteen years after hed left it. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals.