Disputing the chargeback can take a lot of time and hassle on your behalf. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. They have always just put new shipping labels over the original label on the unopened package. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. man!! BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I had been using half sheet sticky labels for almost a month before sending out this order. Dispute the refund. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Because the seller sent a lighter instead of a $600 Gucci wallet. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Unfortunately for you, the item is a replica of the one you sent. A buyer will offer to purchase your item and send a larger payment than required. Those are not indicative of any scam. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? If you have any problems paying for your items, we . It should not have. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. That has happened to me. She got her full refund back and kept the ring! I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. They then go to Etsy and order the item from me at full price using a suspect credit card number. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. The thing to remember is that these slip up were t. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Ebay always takes out the fees and send the remaining money to the Bank on file. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Then gets mixed up on which item was wrong. what is beyond infinity most expensive car ticket. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Hey Im kind of new to mercari and Im really nervous. If they bring eBay into this, do I stand any chance at all? The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. This sounds exactly like the issue Im having! I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) Everyone is covered except the credit card holder, whoever that is. Most of them are happy new year banners being returned in Febuary. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is the message:Just wanted to say that the item I received was not this one. The item's condition was misrepresented. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. 26-05-2020 09-10-2020 $900 item. Buyer claiming wrong item was received. HELP!! Copyright 1995-2023 eBay Inc. All Rights Reserved. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Got my money back and a promise from eBay to better train their support staff -_-. I'm based in the UK I had two items sell on the same day, both with InPost delivery. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. I'll have to ask her what she sees different because I know it's the same. The online auction site launched in 1995, and scammers have used it ever since. Do not refund half. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Here are some of the most common ways eBay sellers are scammed. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. They readily cooperate with law enforcement. I asked for a picture from the buyer and it was some plastic item. I mailed a limited edition eye shadow palate to Ontario Canada for $90. Help for buyers and sellers. If not, fuck them and continue onto arbitration per their terms and conditions. They have no reason to create one earlier. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. How Buyers Scam Sellers on eBay (A Decade of Scams) on I told them to send it back to me and I'll give them a refund. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Yet fight is not over, lets see what happens next. It WAS new in the box. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed Ebay We Can T Process Your PaymentPlease select a different payment I know I have to send the refund regardless, right? Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj I have to take her to court! You can request that the buyer send the item back to you immediately. Only first-class mail can be certified. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Aamzon advised we can do what we want. You're not supposed to be liable for anything that happens to it after that. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Solved: Buyer says I sent wrong item, is it a scam or was - eBay As per the returns policy you are within your rights to refuse it. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Some are targeted at buyers, others at sellers. eBay are only concerned with issues that affect their own profit margins. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. The buyer pays quickly, and you send the item without concern. People are getting desperate, violent and all kinds of other things lately. That photo looks like your shipping label stuck on top of another shipping label. Explain that you used a box, not an envelope, if that is the case. If the item is sold for more than $750 the item must have signature delivery proof. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. . or the buyer? "Hi. In most cases, the refund takes 3 to 5 business days to process. Do I have to go ahead and refund no matter the circumstance? Buyers abusing "not as described" to force refund - PayPal Community - edited Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. 2. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. A buyer happily purchases your item. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. "That picture shows different items rather than what I sent. Is it possible to contact their police department? Ebay going to shit with scammers abusing the money back guarantee. All items are made out of High Quality fabric. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. The item ordered was a coil of hook & loop tape. Once they have the code, they disappear and make off with your gift card balance. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule In order for it to work, sellers must provide proof of item delivery. Our app will file a claim in your stead, saving you time and a potential headache. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Copyright 1995-2023 eBay Inc. All Rights Reserved. I sold an item for $55 and they sent a return saying I didnt send the right item. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. 26-05-2020 Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Stockholm syndrome - Wikipedia Buyer had wrong address, item was sent back, what now? - EBay Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. I sent a seller an offer on an item and she accepted. Should I try to see if it was mixed up with another package? They will call the number you have on record for this account, so make sure that's correct before you start. . Ebay found me not at fault and released my funds. How to handle a return request as a seller | eBay I did all of this. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Can Usps Tracking Be WrongPost Office have such a horrible . You must be new here, in this sub anything and everything is a scam ;). and our I know they will get their refund, but should I inquire at all? Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. What to do when wrong item received, seller requesting to send to other buyer. New replies are no longer allowed. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I have sent the item you ordered to the address on file with ebay. Privacy Policy. They look the same to me.. on on The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. 04:02 PM. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Listen to this weeks podcast to hear sourcing methods from a seller! Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Is eBay likely to refund the buyer? As you sent it recorded delivery I am assuming it had some value to it. on It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Tune into our last eBay for Business podcast episode of 2022! At first, it might seem foolish to pass up a generous offer, but often its a trap. I asked my boyfriend to print off the labels and post them while he was at work. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop I sell on Ebay myself. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Ebay problems: Buyer opened a return and sent back a different item Did you try talking with the buyer? Before you start your Missing Mail Search, you will want to double check the status of your package. Does it look like your packaging, apart from the labels and the stickers? Same thing just happened to me and I was able to keep the earning. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. 26-05-2020 I will try to ask the questions? i think someone is trying to scam me like this to. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. I can send to any other email address OK.We'll move all . Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. But just the thought of it would scare a lot of scammers into stopping this shit. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Cause his photo shows a like kind of item but not the brand or pattern I sent. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A buyer from Europe orders at item and pays for it. If you find an item on eBay that you think is fraudulent, report the listing directly. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. Solved: Buyer says I sent the wrong item but the photo loo - The You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. by asking the buyer questions or calling the post office? In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. I responded to the return but Im really freaking out. For more information kindly send . It is a site to get quality at the best price and sometimes I make 50 cents. 09-10-2020 Zero money was left over. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Paid a tailor 4.50 repaired it and sent back with DPD signed for. Buyer claims wrong item and gets a refund despite - Welcome to the - edited I cant believe you won this. I did became a pain with calling everyday and today calling 5 times. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. I Sent An Ebay Buyer The Wrong Item - YouTube Could you explain a bit what steps you take when shipping? Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Strictly No RETURN NO EXCHANGE policy. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. What if the buyer is not trying to rip you off but simply made a mistake? Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Supervisor told me to hold up on Police report and wait for UPS to step in. did said person say they woud send you the motorcycle and the title and then you would have to pay? I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Then find one of the facebook groups for sharing scammy ebay users and share his username. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Sucks!! I did buy the shipping label through ebay. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Plus get a receipt from USPS. Save the case number that the USPS gives you. The buyer confused me with another seller. eBay is very aware that scams occur on the website. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick Yeah you filing that stuff 100% does nothing. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Buyer claims I sent wrong item : r/Mercari - reddit.com @deala0621:There's no point in contacting Canada Post, or USPS. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . So it sucked having a negative mark on my account but it was the only thing I could do. I think the label on top is Canada Post's label they put on once it enters their country. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted.