Kay Jewelers provides services in the field of Clothing Accessories - Other. #greatcause. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card It should NOT be this hard to get my money back. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. .owl-carousel .owl-controls .owl-pagination .owl-page span { I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. KAY JEWELERS - 12 Reviews - Manassas, Virginia - Yelp (Trade-ins are not accepted at kay.com.) Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Order number: [protected] Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Top of the Page, Do you have a trade-in policy? Exchanges can be made at any Kay Jewelers location. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! 23.8 miles away from Kay Jewelers. color: #515666; I came by with my boyfriend to just look around. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! I had read all the reviews after purchasing, and got really worried. All other gemstones are referred to as semi-precious. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. I contacted a representative, Katley M, and stated I wanted to cancel. How long do I have to pick up my merchandise? You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. <3 my kay.com :), Great service and products. Kay Jewelers needs to revise their gift return policy. How do I know I can trust these reviews about Kay Jewelers? @media (max-width:767px) { It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. My store experience at Kay Jewelers was absolutely amazing. I asked to return them and Share your photos and videos with others to prove the truth of your words. Buy now! The size was incorrect! After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. Need Assistance? Contact our Customer Care Team Today. | Kay Feel free to ask any questions! We were never notified about the incident. A ring valued at $599. - did not follow up. Their telephone number is (845) 564-2205. This is the 2nd employee they have let go that was a wonderful representative. GO TO kay.com. This company is a SCAM with jewelry. We were baffled because we have a Kay's credit card, and have been there several times prior. Sonya took the time to contact several Kay's to try nd track the band down. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Platinum is pure metal that is naturally white and much more A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. If you need your order sooner, they offer expedited shipping options. Thank you, you have successfully subscribed to our newsletter! Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. Here, KAY Jewelers is offering you $25 OFF on all their products. Kay Jewelers does not provide customer service by email, but does provide it by phone. If requested, can I have my merchandise gift wrapped at the store? KAY Jewelers Accounts are issued by Comenity Bank. I suggest you find a better place to buy your Jewelry if you want good service. Budapest. Corporate Phone Number: +1-441-296-5872. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . Explore a wide variety of the world's most classic ring setting, available in a variety of design options. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. Not a phone call. 375 Ghent Road, Akron, Ohio 44333, United States. Top of the Page, Do all rings come in the same size or are there different sizes available? The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. I have never bought any real gold that would break the way these pieces continue to break. Will I have to pay shipping charges if I request in-store pick up? First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. I was so excited and thankful for her great customer service. I have two options: a. I ordered a pre owned ring on 11/28 and I received it by 12/6. KAY Jewelers offers engraving on select merchandise. Saturday: 10 AM 10 PM ET. Get buying tips about Jewelry Stores delivered to your inbox. So don't forget to put the discount to use. Was told it would be expedited and will be issued within 7 days. Please try again. Sales Associate / Jewelry Consultant - Kay - Town Center at Cobb Enjoy reading our tips and recommendations. We went to the Kay Jewelers located in Pentagon Mall. I never heard back. Kay Jewelers information: contacts, address, founders, CEO, services, and products. Sign up to receive our free weekly newsletter. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. (Cleaning and inspections are not available at kay.com.). What do I need to bring with me to the store to pick up my order? Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. Please see our return/exchange policy. Connie called me and said she was working something out. Well, then I asked to look for a replacement that is the same as the one got lost. Customer Service - Kay In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. Top of the Page, Do you offer engraving? We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. This is the WORST business to deal with. What is Kay Jewelers return and refund policy? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. November.25.22 5:20pm. Kay Jewelers Review | Superior Quality and Stunning Beauty I still had the Diamond, so that was to remount & fix the prong. . The store is refusing to do that as well. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. I have never bought any real gold that would break the way these pieces continue to break. VC01 (fr) When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Please advise if there is anything that can be done to accommodate this inconvenience. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. This customer service is it's terrible to say the least. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. The whole experience has been awful, do not shop at Kay! It can help you save $200 OFF on your orders. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. I mostly enjoyed the shopping experience from here. I've already spoken to the store manager, I do not want to speak to him again. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. If youd rather exchange your purchase for something new, great! Do not buy from them. 327 They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Don't worry, the conditions for using this coupon are very broad. Do all rings come in the same size or are there different sizes available? Top of the Page, What is Kay Jewelers return and refund policy? They worked together to approve a replacement bracelet for about the same value. I absolutely will never shop with Kay's again!!! We'll partner with you to find a solution that works with your . *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. I placed an order on December 23 and decided the same day I did not want to make the purchase. This is the worst company to order Jewelry through. Posted Meghirdetve tbb mint 30 napja. FAQ. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. The millimeter is our standard unit of measurement for jewelry dimensions. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Do all rings come in the same size or are there different sizes available? I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . KAY at Your Service. We value your privacy. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. Contact us by mail or phone. You will need to provide your account information and payment method when you call. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. Have you taken the Kay Jewelers customer satisfaction survey yet? You may trade in your diamond for another diamond at least double the trade-in value. } The ring was there the next day Friday after I was told it was gonna be about 5 days. Two REAL jewelers have stated that it in fact can be repaired. We're Available. They treat their employees like numbers. The best part is that she did this on one of the busiest weekends for Kay Jewelers! We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. The opportunity to save $25 OFF is not common. From warranties to orders, Customer Support can answer all your questions. I have spent a ton of money at Kay's because of Chris. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. A diamond's value is determined by its carat weight, color, cut and clarity. The Untold Truth Of Kay Jewelers - TheList.com min-height: auto!important; Rubies, sapphires and emeralds are precious gemstones. Visit Kay to find your dream ring today. As an Amazon Associate, we may earn commissions from qualifying Always look forward to see the jewelry. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. I am set to get married in two weeks. No, there are no shipping charges applied to orders shipped to a store. (Engraving is not available on kay.com.) Purchased a Diamond ring 6 months ago & the center Diamond fell out. Submit a complaint and get your issue resolved. Excellent Service. When will my credit card be charged for my in-store pick up? Also got a gem of a gift for Mom. Presently, Kay jewelers is in breach of two contracts that I have with them. This complaint was posted by a verified customer. How can we enhance your Kay experience today? What is KAY Jeweler's return and refund policy? They have been horrible to deal with for a refund. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. When will my credit card be charged for my in-store pick up? It came out because the JEWELRY IS NOT A GOOD QUALITY! Join Our Email List and Receive a Special Offer! That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. Monday to Friday: 7 AM 1 AM ET. Grab your savings right now. Monday to Friday: 7 AM 1 AM ET. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Kay Jewelers Credit FAQs If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { Your order will be shipped from kay.com to the Kay store of your choice. Privacy Policy. They say I had 60 minutes and denied cancelation. The opportunity to save $25 OFF is not common. This situation became the most unprofessional experience of our lives! Both share the same physical, chemical and visual properties. It can take up to ten days for this service. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. 8:30am - 10:00pm; We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. This profile has not been claimed by the company. ComplaintsBoard.com is a leading complaint resolution website on the Internet. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. Top of the Page, What determines the price of a diamond? Top of the Page, If requested, can I have my merchandise gift wrapped at the store? Kay Jewelers Service Request Tracker - Starco Jewellers You have added the max number of Favorites. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. MORE+, Save up to 10% OFF on KAY Jewelers items. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. Kay Jewelers Customer Satisfaction Survey Sweeps They treat their people like trash!!! Jillian K. said "I bought a diamond earring to replace one that was lost. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. 2020 for repair. I would highly recommend kay.com for your jewelry purchase. When I brought it in, they said it would be $450 to repair. What address can I use? Your Jewelry Consultant is ready to talk! A special ordered item is created upon request. Credit & Financing. Totally understandable. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. This review was chosen algorithmically as the most valued customer feedback. Kay Jewelers customer service and expertise. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Color gemstone jewelry is not eligible for trade-in. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. Also bought Avery the bear for st Jude hospital great cause. I called the store to check if my ring arrived and they told it did. Facebook. Voyez comment nous le faisons et nous pouvons galement vous aider. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. This company is HIGHLY UNPROFESSIONAL. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. KAY KONECNA Demi-Fine Jewelry for Women - Shop Now on FARFETCH White gold is pure gold that is mixed with alloys to give it a white Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Please see our return/exchange policy. To my surprise she worked it out so that I got a beautiful NEW RING.