Sophisticated technology has reduced the size and increased the features and benefits. Close the drain valve on the tank and disconnect the garden hose. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. Toggle the ON/OFF switch located on blower assembly to the ON position. Turn your temperature knob (to the desired temperature) by using a flathead (and small) screwdriver. This error code indicates high water temperature limit tripped. To remove/clean the deposits, drain a few quarts of water from the water heaters tank every month. Below are some maintenance tips to consider: In his spare time, Oscar loves tinkering with electronics. Richmond has separate manufacturing plants to Rheem. Water Connection Size: 3/4 inch. The outdoor version comes with freeze protection for temperatures as low as -30 degrees Fahrenheit, making it suitable for almost any setting. Try to reignite the pilot light. Atlanta, GA 30328. You need hot waterand peace-of-mind. Dont use force. Another thing that can cause this problem is when the pilot burner orifice is clogged. Intelligent leak detection system provides real-time notifications that prevent catastrophic failure, Exclusive technology provides performance updates and alerts on your mobile device1, All-inclusive leak detection and prevention system with proprietary auto shut-off valve limits leakage to no more than 20 ounces of water2, Because the Richmond Hybrid installs like a standard electric water heater, installation is hassle-free, making it perfect for replacement and its simple to service. How to Troubleshoot Tankless Water Heater Error Codes Fold the insulation and expose the thermostat. It's not always something you want to do on your day off, but it still needs to be done. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. In order to effectively reduce home appliance energy use, conserve more natural resources and generate significant energy cost savings for homeowners, the U.S. Department of Energy (DOE), as part of the National Appliance Energy Conservation Act (NAECA), periodically requires higher energy efficiencies on almost all residential gas, electric, oil and tankless gas water heaters. If your home has a tankless water heater, you probably dont think too much about it unless theres a problem. The popularity of oversize tubs is growing, and so is the demand for large volumes of low-cost hot water. Quality is assured by the extensive testing every unit must go through before it becomes available for sale. Set the thermostat to the desired temperature. water you felt was the trapped water. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. This is likely to be enough for a condo or a small house in a warm climate, but it is more suited as a point-of-use water heater for homes in cold climates. Depress and hold the gas control knob all the way down. Tankless water heaters are a great investment for your home or office. Like the RMTEX-18, the RMTEX-36 has a highly-accurate thermostat that controls the knob on the front of the unit. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. If incomplete combustion is detected, the water heater corrects the problem to provide clean, efficient water heater operation at all times. You can also Low gas pressure could also be the cause of the problem. Turn the gas control knob counter-clockwise to the PILOT position. One of them is about adjusting the temperature. Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. 6 Common Tankless Water Heater Problems And Solutions shower and feel warm water at first, but then get blasted with several seconds JustAnswer-Q&A 5.09K subscribers. Use this number to contact Ream for tankless water heater support: If you need customer support for your Ream or EcoSmart tankless water heater, contact this Eemax support line: 877-474-6473 Monday - Friday 9am / 5pm Before you call you will need the model number and serial number of your water heater. 929 East 41st St. PO Box 4200 To fix the issue, try the following troubleshooting steps: This error code indicates that there is a problem with the internal circuit. This indicates that the pressure switch remained closed longer than 5 seconds after the call for heat began. The result is that many Richmond water heaters are up to 2 smaller than competitive models. Some of the models are suitable for both multiple appliances or a single application it all depends on the incoming water temperature. If you do not have the hook ups to clean your water heater Hot surface ignitor not positioned correctly. UNEXPECTED. Disclaimer: Water Tech Advice is supported by readers. in your tankless water heater making it difficult for water to travel through the Have a qualified gas appliance repair technician conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, burner, and venting system. You can only see the flame through the sight glass window located on the inner door. Tankless Mid-Efficiency Water Heaters. Turn off the power to the water heater for 10 seconds and then back on. Allow several gallons to flush through the discharge line to an open drain. Plus, they can be installed in locations where a storage water heater may not fit. For instance, to prevent problems, all the tankless heaters from Richmond are fitted with corrosion-resistant heating elements. 0 back, 1/2 sides, 12 top, 12 bottom, and 12 front. Attach a garden hose to the drain valve on the water heater and direct the stream of water to drain. Other than the power, there are few differences between these three models in the Essential series. A Lack of Combustible Air 2.1 How To Richmond Water Heater Pilot Light Won't Stay Lit (Fixed) Read More Compare those to your own unit. Contact customer support. Gas supply is off or too low to operate. View Product Tankless Electric Analytical cookies are used to understand how visitors interact with the website. Contact technical support for help with troubleshooting the issue further. If you find yourself naked and cold at the start of a shower, relax and check a few things, but you might want to get dressed first. Locate your Richmond water heater serial number, which will typically start with an A, Q, M, W, and/or G. Be careful to note the difference between Q, 0, and O. Although a second unit might seem like a large investment, it can actually save you money in the long run since youll use less water while waiting for hot water to arrive and less gas to heat the water. Additional features of this model include advanced self-modulation and external digital thermostat control. read more Patrick Next > Richmond Encore Tankless is about one third the size of a conventional water heater. Check proper connection of line neutral and hot wires. Observe the safety precautions and call your gas supplier from a neighbors phone. The series is made up of a number of whole-house and point-of-use heaters. If these steps do not resolve the ignition problem, then either your ignition pack has failed or there's a bigger problem. Water temperatures above 125oF can cause severe burns or death from scalding. Some models, like the Marathon, have lifetime warranties, while others have a 6- or even a 12-year warranty. It does not store any personal data. The standard was intended to enable homeowners to compare the efficiency one water heater to another. If your household frequently takes back-to-back showers, you Richmond Electric Water Heater Troubleshooting [7 Easy Fix] It indicates water temperature sensor failure, It indicates Combination Gas Control failure. For instance, some Richmond heater owners say that their units wont stay on. Wait 5 minutes to clear out any gas. Tankless heaters heat water on demand. You need to make sure that all faucets are closed. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Just like everything with these three characteristics, it is time-consuming and challenging. However, since gas as a fuel source is cheaper, they cost less to run. Corporate Office: 1100 Abernathy Road, Suite 1700 Leaking or open hot water faucets could also be the reason you are not getting hot water. When removing anode rode, first make sure the cold water supply is turned off. Richmond Encore Tankless Water Heater Troubleshooting Several common issues are typically related to the Encore tankless unit. Copyright 2004 - your shower is due to cold water living in the pipes between your water heater The Richmond Encore Tankless provides a compact solution for a continuous supply of energy-efficient hot water that won't run out. 8kW Model Flow Rate: up to 1.95 GPM. Its compact size will leave room for a water softener or extra storage. A Richmond tankless water heater has no standing pilot light, no stand by loss, and the burners modulate to maintain maximum efficiency. Richmond Tankless Water Heaters Review and Buying Tips Stop and follow the safety precautions as above if you smell any gas. Wire connection(s) are not fully secured- Confirm the wire connections or have a service technician confirm the connections for you. The RTG-64X, RTG-84X, and RTG-95X outdoor models are for outdoor installations only, and are a great alternative if your climate is appropriate. Eccotemp Protection Plans are available for purchase within 60 days of your water heater purchase. Much like the Rheem water heater, Richmond is very consumer-friendly. If your gas valve or water valves are not fully opened, this could also cause the ignition to fail. They are small enough to fit almost anywhere in your home. your water heater, especially if you have well water. Rheem Manufacturing Company These use electric, gas, and solar as their fuel sources and are available as tank, tankless, or hybrid models. Replace the insulation and plastic safety guard and reconnect the electric power supply. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. These are designed to meet a diverse range of water needs. The status light indicates the water heaters status/condition depending on the color and blinking pattern: If the status light is not blinking blue, relight the pilot. If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician.