They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. I tried pulling it to get the teeth fastened at the base, but it didn't come down. BETTER FOR ME! To make a return, simply take the item back to any local store to get your money back instantly or swap it for something else. Technology. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. You will receive a refund as a store credit or can also choose to exchange the item at its current price. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. You need to return the item in new condition including any accessories & sub-products. Most merchants love debit cards. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. I do not like the shoes, they do not fit; even though it says 51/2. When I finally tried on the dress at home the tag was missing. I was a loyal Ross customer but after this? Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. They are providing sanitization to all customers and associates. I have spent a lot of money in Ross and in different states. I will not buy from Ross any more. I also had many gifts that were not my size or had too much of. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping. Ross doesn't offer rentals. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, driver's license number or banking . Having a receipt will marginally increase the chances of your return request getting accepted. From their website, "Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item's current selling price ." Now I'm angry why did she lie to me. He tried them on in store and liked them but when he wore them outside they were not as comfortable. The customer service is unbelievably horrible. Direct carrier billing (prepaid / pay-as-you-go) 1-30 . This has been a lesson learned to not shop at stores that are not trustworthy. I have never had a problem with my return. you are only allowed 2 returns without receipt per year. After about an hour, I went back to return one of the items. Debit Card Return Policy If you have the receipt from the original purchase and the returned merchandise is in good condition you have a 5050 chance of getting cash It will be store policy. Still, where is my $2.24 or $2.25 tax return?!?! With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. The toy was unopened and even after the showing an other exactly the same toy but blue, she didn't accept and didn't refund me! I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. 2) keep your receipts have all ross receipts in one place Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. I was never told I could not return an item that had been marked down. She answered, "yes", I have the receipt and tags are on the dress. Horrible Return Policy. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. She suggested to call the store I had purchased my purse from, as they can look up transactions of the day. You can bring it back, youll just have to settle for store credit or an even exchange. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! If the item still has the price tag attached, you should be able to return the item for store credit. Avis terms and conditions - Cars - American Airlines RIDICULOUS!! Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive . First of allits quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personalitythen if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills locationnumbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. I don't see what the difference is and what having an ID will prove. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? Contract. The terrible employee ever!!!!! Debit or credit card. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. They also advised me that my drivers license has been blocked do to returns without a receipt. I have never had a problem in the past getting just store credit. We do have a 30 day limit but i harldy ever seen that policy enforced at my location. Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. One I had the receipt for and the second pair I did not. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. Eligible customers are entitled to 10% off purchases made on Tuesday. The Ross Return Policy Explained [COMPLETE GUIDE] - DoNotPay 6. This is bs. I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. Solved Required information A note receivable is a written - Chegg Processing time can be affected by the card issuer and sometimes takes up to 10 business days. I called the Ross I had bought the purse from. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. I did not purchase a floral pattern dress. I didn't try then on in the store and they were way too big. Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. I walked over to the counter where a woman named Stacy was working. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. two different colors and would decide later which color to keep. Tj max&Marshall's will be around. Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. Target's Return Policy Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. I asked her where it states that anywhere, on my receipt or in the store. Callback tomorrow and speak to someone else. Is it possible to buy your overstock or end-of-season merchandise? But rental car agencies will only accept debit cards under strict conditions (e.g., credit checks, deposits of $500+, etc. 9. Really, Like I Didn't Need An I.D. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. will follow their 30 days Ross simons return policy. If you have two cards that are linked to the same account, you can return it using the other card that is linked. He never left the store with it. Did not want give to know. Manager and associate both said "do what you gotta do." The bar code for scanning the receipt is what was fading. Oh and jewelry can NEVER be returned, that is a health hazard. This holiday season return policy gives their customers an additional 30 days to return merchandise to Ross. The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. Ridiculous. I work at ross and it is crazy what people try and get away with. TrippingGoat 2 yr. ago Did you forget the return deadline? Ross Return Policy General Return Policy Fine Jewelry, Swimwear and Lingerie Return Policy FAQ Can I order items online from Ross Dress for Less? What does that mean, is it true, and what can I do? Copyright 2000 - 2023. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. Never EVER pay with card in Ross, take cash to get a cash back. When it was time to do my return she told me she couldn't return it. Ross Return Policy: Here's What to Know - The Krazy Coupon Lady I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. I am sitting here reading some of the most ridiculous complaints from people. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. Once again once you open the fragrance or perfume it is considered altered. And if not , what should I do ? On Tuesday I purchased apps 160.00 in merchandise. Consider this when purchasing fragrance. And it appears I will have to have my husband return the dresses. I am never shopping there again; so why a store credit??????!! I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. Key takeaways. She then asked me if I understood what she was saying ( as if I was stupid). Instead, I shop enough and keep 95% or more of the things I buy. No, the companys policies and agreements with its vendors prohibit it from selling merchandise to any company or person that buys with the intent to resell the goods to someone else. Returns at Ross are ridiculous. From toys to clothes to home goods to electronics. I have been a loyal Ross shopper for a very long time. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. What??? Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. I spend a lot of money in this store to receive attitude, disrespect and rudeness. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. The store executives will help you with your return or exchange. Find the In-store Aisle. Here's what you'll need to ensure the return goes smoothly: i have my receipt for 2 handbags, brand new condition still w/tags on. They advised that they could not make the adjustment. How Do Credit Card Refunds Work? | Bankrate In regards to Ross asking for your Drivers license number: its not illegal. It's called being lazy and entitled. Now I have to toss this crappy product Ross carried! You can return items after 30 days, but you will be refunded to you as store credit. I should have been allowed to exchange at face value. She is in another state which is harder for also. If you want to rent something find a different store to shop at. If your purchase was made using a debit or credit card, any refund is issued to that same card. I did not walk in it and the labels and tags clearly show that it is refundable. I said ok and handed over. Tambria Spencer Please explain why the Ross refund. For a list of select categories, see the front of your receipt or ask your cashier. 5. They said no, unless I have a store receipt or proof that they were bought there at the store. Most stores give cash back if a debit card was used. Rent a Car with a Credit Card, Debit Card or Cash - Enterprise Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." No, I think youll have to settle for store credit. In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away.